Senior Manager - Compliance, U.S. Consumer Privacy Oversight

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Job Description:

The American Express Global Privacy Oversight are trusted advisors on the American Express Data Protection & Privacy Principles. We work to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand. As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every day. 

This position is based in New York, NY and reports to the Director of U.S. Consumer Privacy. 

This position is part of the U.S. Consumer Privacy team within the Global Privacy Oversight organization in American Express’ second line of defense risk oversight function.  The successful candidate will be a privacy subject matter expert or will have a background working in risk and control practices (e.g., compliance) and will be comfortable interacting with multiple stakeholders across a highly matrixed organization to achieve organizational goals.

Key Responsibilities:

• Provide Privacy Risk Oversight and Strategic Guidance/Credible Challenge/Consultation to Amex Businesses (e.g., US Consumer) (US focused and Global remit); Ensuring adequate controls/mitigating privacy risks for existing and emerging risks such as Artificial Intelligence and Digital Marketing
• Provide privacy subject matter expertise and identify privacy obligations with an internal and external perspective.
• Identify, develop, and manage privacy-related documentation, policies, and procedures.
• Exams & Audit Support and Preparedness
• Support the ongoing development of American Express’ global privacy program.
• Ensuring adherence to the enterprise privacy risk appetite, and Amex Data Protection and Privacy Principles globally through effective privacy oversight and second line of defense challenge, while ensuring compliance with regulatory and legal requirements and company policies. Foster a culture of privacy at American Express by advocating for privacy-by-design, integration of the American Express Data Protection & Privacy Principles, accountability, and sharing of best practices.
• Experience supporting business clients in a highly regulated environment. 

Minimum Qualifications

Required:

• Demonstrated experience and proficiency in privacy, compliance and/or risk management and oversight, including risk assessment and determining adequacy of operational risk controls.
• Understanding of privacy legal and regulatory requirements within the United States (e.g., knowledge of CCPA, GLBA/Reg P, CAN-SPAM, TCPA, FCRA/FACTA) and appreciation of global Privacy related laws, regulations, and best practices.
• Strong written and verbal communication skills that deliver quality, actionable and beneficial feedback to management on potential control issues and solutions to close gaps.
• Highly organized with strong written and verbal communication skills, strong problem-solving, and analyzing data to identify privacy risk trends.
• Self-motivated, ability to build relationships, mobilize cross functional teams, and work independently.
• Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments.
• Ability to multitask efficiently and manage competing priorities under demanding deadlines.

Additional Preferred Qualifications:  

• Certified Information Privacy Manager (CIPM), and/or Certified Information Privacy Professional (CIPP) certified.
• Prior work in privacy compliance, audit, and/or risk management experience in a financial services, digital, or technology company preferred but not required.
• Knowledge of Internet and digital technologies (e.g., alternative payments, mobile apps, online advertising, tracking technologies, social media, and large data sets, with a focus on personal data flows).

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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