Senior Infrastructure Engineer II

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description:

Storage tower is part of Distributed Infrastructure & Data Services - DI&DS tower (Global Infrastructure) and provides 7x24x365 management and support for American Express’ enterprise Storage services.

Purpose of the Role:

Senior Infrastructure Engineer role will handle Storage administration activities, such as provisioning, patching/upgrades, migration, capacity/performance troubleshooting, and provide support for automation initiatives. This team manages Storage throughout the delivery lifecycle and executes automation-led daily tasks, embedding self-service, self-healing and programmatic interfaces, including deployment of new Storage infrastructure and delivery of reliable, scalable and cost-effective storage solutions.

Responsibilities:

• Manage delivery, support and maintenance of Storage solutions and tools, including day-to-day administration, configuration, provisioning and reclaim of SAN, NAS, Object, Backup, and Software-defined Storage.
• Drive the framework, development & delivery of automation to deliver routine tasks like provisioning, catalogue, slack-based self-service capabilities, monitoring, web APIs, as well as new capabilities enhancing customer experience, productivity, and overall availability of Storage systems.
• Manage capacity, performance, reporting and availability of enterprise Storage solutions, including active system monitoring and management.
• Drive Storage infrastructure issue resolution support, including problem analysis and development of problem circumvention solutions. Strong trouble-shooting skills are preferred.
• Deployment and validation of system changes including scheduled and emergency maintenance, patch management and upgrades to Storage infrastructure.
• Partner to perform due-diligence on new Storage products, architecture, solutions, tools and standing-up of the service offering. Perform operational readiness testing of new platforms, products and changed infrastructure.
• Ensure infrastructure is managed and operated in accordance with AXP policies and standards, including Security Compliance.

• Execute Storage infrastructure projects to improve availability, reduce costs and enhance customer experience. Knowledge of ITIL based Storage Infrastructure support processes, including incident, problem, and change management is required.
• Note: Schedule may be a non-standard work week to ensure 24x7 coverage.

MINIMUM QUALIFICATIONS:

Experience:

• 10+ years of proven experience of managing NAS, SAN, MDS, Backups and Object Storage products, including knowledge of hardware deployments, configuration, performance management, and troubleshooting.
• 5+ years of core experience with enterprise tools to manage Storage Alerting, Threshold monitoring, Performance, Capacity & Utilization reporting, etc. (e.g. Unisphere, ONTAP, Native GUI, ActiveIQ, Auto-support, OCUM/OPM, ServiceNow, PURE1, OneFS, HyperIQ, Helios)
• 2+ years of experience preferred working with Automation, driving development of self-healing and self-service utilities stitched via API integration or front-end GUI interfaces.

Academic Background:

• Minimum Bachelor’s degree in Computer Science / Management Information Systems, or equivalent experience preferred.

Technical Skills/Capabilities:

• Possesses good technical knowledge of Storage, Switching, Protocols, and Servers, including SAN with VMAX/PMAX, PowerFlex, and PURE arrays (FC, iSCSI, NVME over Fabric), NAS with NetApp AFF & PowerScale arrays (NFS, CIFS), Backup with Cohesity, Object (S3) with ECS & Cloudian, PURE FlashBlade arrays, NetBackup, etc.
• Possesses SME knowledge for scripting languages, such as Public APIs, Ansible, Python, FLASK, Powershell, React/Node JS, MS-SQL, PostGres, Scripting, RestAPIs, CI/CD deployments, and have good subject matter understanding of Storage products’ RestAPIs and native CLI capabilities.
• Preference given to candidates with good knowledge and understanding of Storage Technology landscape of industry products, architectures, and solutions in context of Dis-aggregated Storage & Software-defined Storage, Scale-out SAN / NAS and Hyper-converged products.
• Good knowledge of Storage commissioning and decommissioning, Protocols (NVMEoTCP, iSCSI, FC, NFS, CIFS), Hosting & Backup environment, SAN FC/IP Switches, Scripting tools, ServiceNow, etc.

Behavioral Skills/Capabilities:

• Self-motivated with strong communication skills, both verbal and written
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines (work under pressure and prioritize tasks)
• Excellent interpersonal skills including strong decision making, communications (verbal and written) and negotiation skills.
• Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.