Senior Infrastructure Engineer I

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Focus:

Will be responsible to move the Digital Workplace Collaboration Engineering team forward by contributing to the delivery of set projects.  Works with the application teams to design, manage, install and configuration of the technical components of the solution, and manage the day-to-day operations of the local and deployed instances of the solution. Responsible for ensuring that infrastructure solutions adhere to technical standards.

Will support initiatives that deliver end-to-end support that align with AXP Technology standards and deliver highest availability through the latest observability and availability practices. Responsible to provide technical knowledge through fostering growth and development.

Organizational Context:

Member of an infrastructure engineering team reporting to an Engineering Director.  Will be an extended member of the voice engineering team.

Role to be based in Gurgaon.

Key Responsibilities:

Engineering:

·      Participate in the infrastructure design and selection process

·      Align customer needs to the evolution of the platform product roadmap

·      Handle the diagnosis and correction of infrastructure problems

·      Provide internal analysis and support to ensure proper criticality during outages or periods of degraded system performance

·      Conduct infrastructure performance and security assessments

·      Provide beneficial solutions for business, both tactically and strategically

·      Lead customers to understand how current or envisioned processes align to industry standard methodology

·      Define processes, documentation and engineering diagrams for technical and operations support

·      Prioritize, complete and lead projects within budgetary and scheduling guidelines · Ensure issues are identified, tracked, reported on and resolved in a timely manner · Responsible for the quality of work in technical design, implementation, testing and alignment to technical compliance standards.

·      Provide lead support and direction to the team for the overall health and maintenance of all infrastructure assets

·      Ensure technical documents are created, centralized and maintained up-to-date

·      Provide internal analysis and support to ensure proper criticality during outages or periods of degraded system performance

·      Ensure knowledge and adherence of the change management process

Leadership:

·      Promote, empower, and practice servant-leadership

·      Lead continuous improvement through shared experiences and lessons learned

·      Mentor and guide team members to success.  Identify strengths and areas for growth

·      Influences without authority, is innovative, problem solves with minimal guidance

·      Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow

Scope of Impact and Influence:

·      Responsible for the infrastructure platform and supporting technology

·      Leads the design, build, improvement and integration of infrastructure with AET

·      Plays an integral role in building and improving infrastructure in terms of robustness, scalability, availability and efficiency

·      Leadership accountable for team completing work you're doing and delivery of quality work

Education and Experience:

·      8+ years of experience with systems analysis/programming, incorporating design methodology, Infrastructure operations support or engineering

·      Hands-on experience with a variety of software languages, operating systems, or network protocols

·      Appreciation of Agile or other rapid application development methodology

·      Bachelor’s or Master’s Degree in computer science, computer engineering, or related field required; advanced degree preferred

·      Proven strategic mindset, strong people leadership skills with proven track record of leading through influence

·      Proven experience in ITSM process

Knowledge/Skills:

·      Telecom, SIP, CISCO, VOIP experience

·      Some experience supporting iOS and Android applications

·      Specific technical experience working with one or more of the following areas: VMWare, Unix, Citrix, Linux, Windows

·      Core knowledge of platform delivery methodology (Agile, Scrum, Agile XP, TestDriven Development, Waterfall, etc.)

·      Some experience with monitoring solutions:  ThousandEyes, Grafana, Prognosis, etc.

·      Network-attached Storage Devices

Technology Core Competencies:

·      Adaptive Communication

·      Agile Practices

·      Industry and company knowledge

·      Technical Acumen

·      Technology industry Trends

Game Changers:

·      Adaptability

·      Collaboration and Teamwork

·      Continuous Improvement

·      Ingenuity

·      Servant Leadership

·      Tenacity

Role Core Competencies

·      Technical

·      System/Platform Domain Knowledge

·      Systems Integration

·      Testing Functional

·      Capacity Management

·      Change Management

·      IT Infrastructure

·      Requirements Gathering and Definition Leadership

·      Analytical Thinking

·      Coaching and Mentoring

·      Documentation

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.