Senior Engineering Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

About American Express Enterprise Cloud Engineering: 

American Express Cloud Engineering provides a comprehensive platform that enables business critical applications to have Faster Time-to-Market for American Express. Cloud Engineering offers dynamic rapid code-to-development models and services such as Platform-as-a-Service, Infrastructure-as-a-Service, DB-as-a-Service, Analytics-as-a-Service, Messaging-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment. Cloud Engineering enables Application developers to write modern scalable cloud native applications.

American Express is embarking on an exciting Hybrid Cloud transformation journey and is in search of an innovative and critical thinking engineers to build our Hybrid Cloud Platform. This position is part of the Cloud foundation Engineering team.

In this Senior Engineering Manager role, you will be responsible for leading a talented team of Colleagues and Contractors who are responsible for building scalable, secure, and highly available Cloud foundational Services in OnPrem and Google public clouds to enable cloud platforms like PaaS, Application Interface services and DBaaS.

Your primary responsibilities will be to manage and lead the development of Cloud Services to enhance the developer capabilities available within our American Express Hybrid Cloud platform, with a focus on people leadership. Driving and improving Level 3 engineering support and customer consultancy for all the team’s services make up the additional responsibilities of this role. 

Are you up for the challenge?

Minimum Qualifications:

Technical Leadership

• Experience in building highly available and scalable Cloud Services that will be consumed by applications running in our Hybrid Cloud environment.
• You are a subject matter expert on our Public Cloud integration and services for GCP
• Having a deep understanding of Cloud Principles and container-based platforms like Docker, Kubernetes, and Redhat Openshift to support our customer’s use of Cloud Services.
• Drive the tools and automation to get best developer experience for cloud service consumption. 
• Perform hands-on evaluations before we scale up the adoption of cloud platforms/tools to high-risk apps 
• Develop automation to bring visibility and control around cloud resources to enable effective Cloud Cost Management 
• Drive design and delivery of enterprise tools integration into Hybrid foundations like compute, network, storage, observability, ITSM, etc.   

Leadership

• People Leader to Cloud foundations Engineering scrum teams, including B30 colleagues and contractors, dotted line leadership to B35 colleagues in scrum team(s)
• Promote, empower, and practice servant-leadership
• Drives the team’s technical improvements and roadmap
• Takes accountability for the technical maturity of the team
• Mentor and guide team members to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team
• Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics
• Working with Engineering Director to hire top talent for the team

Preferred Qualifications:

• Overall 10+ years of Technology industry experience with 3-5 Years of cloud engineering experience
• 5+ years of experience in one of major programming languages– Java, Ruby, Python, Go in automating cloud infrastructure.
• Strong experience on cloud architecture, cloud fundamentals on compute, network, storage, and security to ensure high availability while ensuring the highest level of security, compliance, and visibility
• Experience working within an Agile led team for rapid and continuous development of products.
• Expertise in Cloud Services at a very large scale with high availability and Disaster Recovery implementations
• Experience in infrastructure automation tools like Terraform and Ansible
• Experience with observability tools such as Prometheus, Splunk, ELK, Dynatrace, Stack driver, cloud watch and cloud trail
• Strong working knowledge of virtualization management in VMware and infra automation using VMware API’s
• Experience in enabling cloud service catalog and cost management
• Bachelor’s degree in computer science, Computer Engineering, or equivalent work experience
• Passion for People Leadership, engineering mentorship and team growth
• Passion for learning new technologies, particularly in the cloud computing infrastructure area.
• Hybrid (private to public) cloud integration experience and certifications are highly preferred

Desirable experience

• Cloud management and administration
• Hybrid cloud integration
• Excellent interpersonal team and customer service skills
• Strong English communication skills with the ability to work with customers in critical outage situations.
• Extraordinary written and verbal communication and presentation skills.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.