Senior Engineering Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

We are looking for a Senior Engineering Manager to lead a high performing team of engineers in iteratively developing new features and capabilities on the EPSAM platforms. Our applications are fundamental to supporting our Sales and account management teams to establish and develop fantastic relationships with our customers. 

The Senior Engineering Manager partners with product owners, technology leaders, and engineers to develop roadmaps, design and implement cutting edge technology solutions, and drive modern engineering principles in accordance with our digital transformation strategy. You are energetic, accountable, proactive, and live and breathe the agile principles in every aspect of your job. Comfortable with ambiguity, you ask the tough questions, debate at the table, dissent where necessary, and commit where there's consensus. 

How will you make an impact in this role?

Actively provide people-leadership, deep technical knowledge and contribute to the engineering team that will design, develop, troubleshoot, and debug work efforts for customer-facing applications, business applications, and/or internal end-user applications. People leader for a high functioning team of engineers reporting to an Engineering Director who is responsible for multiple teams.

Software Engineering:

• Hands-on engineer with expertise in developing complex, large scale enterprise applications
• Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments
• Partners with customers and other internal teams and technical product managers to deliver improvements to the platform
• Establish and accepts responsibility for engineering practices across teams for example the code review, build and release process and the effectiveness of the retrospective
• Empower teams to automate demand driven scalable application deployments in test or production environments
• Apply specialized knowledge of industry standards or practices to assigned initiatives in order to identify complex and or broad problems and issues and formulate recommendations
• Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices

Leadership

• People Leader to individual scrum team, including junior colleagues and contractors, dotted line leadership to colleagues in scrum team(s)
• Promote, empower, and practice servant-leadership
• Drives the team’s technical improvements and roadmap
• Takes accountability for the technical maturity of the team
• Mentor and guide team members to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team
• Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics
• Working with Engineering Director to hire top talent for the team

Minimum Qualifications

• Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
• 10+ years of active engineering
• 5+ years of Hand on experience working on/with Salesforce products
• 4+ years leadership experience in a complex technical environment and/or comparable experience
• Successful design, creation and deployment of one or more enterprise-grade technology assets, including integration of cross-platform solutions in an Agile product environment
• Experience with agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
• Experience with leading employees ( formally or informally) including providing regular feedback and mentoring
• Ability to set priorities and multi-task in a fast-paced environment.
• Ability to learn and adapt in a rapidly changing environment.
• Adaptable to changes in product requirements, organizational structures and business conditions
• Engaged with the open source community, demonstrated public speaking, etc
• Ability to effectively interpret technical and business objectives and challenges, and articulate solutions. 
• Understanding of Agile or other rapid application development methods
• Experience in Continuous integration, Continuous delivery, and DevOps Systems.
• Learns and applies new technologies and techniques. Keeps up to date on current research and technology in the industry
• Recognizes the importance of collaboration to achieve objectives. Influences team members with creative changes and continuous improvement.
• Demonstrates analytical thinking, problem solving and adaptive communication
• Ability to learn and deep dive into new technology and business domains, question status quo and think outside of the box.