Senior Engineering Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Lead a team of web engineers and deliver world class web applications using JavaScript on the cloud.
• Find opportunities to educate and learn from other mobile & web engineering teams  
• Align group-wide product owners to define requirements for new features, build product roadmaps and plan increments of work 
• Manage Tech OKRs and strive to continuously improve the metrics month over month.
• Research relevant technologies and form a point of view on the technologies and architectural approaches we take 
• Whiteboard and socialize changes and system designs in collaboration with architects, tech leads and team members 
• Provide support to operations teams to troubleshoot and resolve production issues 
• Recognize and solve for inefficiencies in our development process 
• Meet regularly with team members to provide feedback on employee performance and coaching for difficult situations 
• Help engineers develop and execute a personal career development plan Mentor engineers in skills development 
• Plan process and technology improvement projects and influence other managers and delivery team leads to collaborate on execution 
• Assist the director to design and execute a hiring plan, including sourcing, screening, and interviewing 
• Drive innovation within a fast-paced agile environment 

Join us if you have:

• Solid experience leading and building N-tier Web applications on Cloud environment.
• Experience being a people leader, coaching, mentoring and guiding for highly talented technical teams. 
• The ability to participate in, and contribute simultaneously to, multiple work streams including planning, logistics, communication, and follow up across a diverse and virtual team 
• Adaptability to changes in product requirements, organizational structures and business conditions 
• A strong belief in your personal responsibility for ensuring quality craftsmanship 
• Experience working in a distributed team model and the ability to collaborate with remote team members. 
• Solid understanding of agile software development methodologies 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.