Senior Engineer II

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

We’re looking for a Senior Engineer/JAVA/Kotlin  responsible for web application design and development, performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. This is an opportunity to work in one of the best technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.

The Senior Kotlin and Python SRE Engineer will play a pivotal role in embedding reliability and operational excellence into our software development lifecycle. You will lead efforts in Non-Abstract Large System Design (NALSD), Failure Mode Analysis (FMO), Chaos Engineering, enhancing our observability framework using OpenTelemetry (OTEL), implementing resiliency patterns, and mentoring junior resources. Your contributions will be crucial in improving system reliability, performance, and customer satisfaction.

At the core of Software Engineering: 

Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

• Agile Practices
• Product Mindset
• Analytical Thinking
• Business Product Knowledge

How will you make an impact in this role?

• Strong in software development and System Design
• Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
• Demonstrate increased self-reliance to achieve team goals.
• Participate in code reviews and automated testing.
• Debug basic software components and identify code defects for remediation.
• Enable the deployment, support, and monitoring of software across test, integration, and production environments.
• Automate deployments in test or production environments.
• Automatically scale applications based on demand projections.

Responsibilities Include:

• Shift-Left Engineering: Promote and implement shift-left practices, embedding reliability considerations early in the software development process to prevent issues before they arise.
• SLOs and Error Budgets: Define, implement, and manage Service Level Objectives (SLOs) and error budgets, providing a quantitative measure of system reliability and driving continuous improvement.
• Non-Abstract Large System Design (NALSD): Lead the design and implementation of scalable, resilient system architectures that support our global operations.
• Failure Mode Analysis (FMO): Conduct comprehensive failure mode analyses to identify potential system vulnerabilities and develop mitigation strategies to enhance system reliability and resilience.
• Observability using OTEL: Implement and refine our observability framework using OpenTelemetry to ensure comprehensive visibility into system health and performance.
• Implementing Resiliency Patterns: Employ and mentor the team in resiliency patterns such as circuit breakers, bulkheads, retries, and timeouts to build fault-tolerant and highly available systems
• Chaos Engineering: Design and execute chaos engineering experiments to proactively discover and rectify potential system weaknesses, thereby improving our system's resilience to unexpected disruptions.
• Runbook Automation using Python: Develop and maintain automated runbooks using Python to streamline incident response and operational procedures, reducing mean time to recovery (MTTR) and enhancing team efficiency.
• Mentorship: Act as a mentor to junior engineers, providing guidance and support in their professional development and in understanding and implementing SRE principles and practices.

Qualifications

·       BS or MS degree in computer science or a related field

·      8+ years of software development experience.

·      5+ years’ experience working with Java/J2EE, Kotlin, Python, application design and development in an Enterprise setting.

·      Experience in design and developing mission critical highly available enterprise applications and Java/J2EE applications performance tuning.

·      Hands on experience on some or all of the following programming Languages and Frameworks preferred: Kotlin, Python Java/J2EE, React, JSON, CouchBase, Cassandra, Redis, Jenkins, Docker, Kubernetes, OpenShift, Elastic Stack, Kafka, Git, RDBMS like Postgres SQL, Springboot, Vertex, multi-threaded programming, Maven, Gradle, Junit.

·      Thorough understanding of XML, SOAP, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming.

·      RESTful API development experience

·      Experience with continuous integration/deployment (Jenkins, Maven, XLR, Mockito, SOAPUI, JMeter).

·      Expertise with HTML, CSS, AJAX, JavaScript Frameworks React and NodeJS

·      Expertise in objected oriented analysis and design across a variety of platforms.

·      Practical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time);

·      Extensive experience in designing and implementing large scale platforms with high resiliency, availability, and reliability.

·      Strong experience in applications with high throughput and performance

·      Experience with micro services architectures and service mesh technologies is preferred.

·      Ability to effectively communicate to internal and external business partners on architecture and solution design.

·      Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the applications.

·      Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability.

·      Excellent problem-solving skills and a proactive approach to identifying and resolving issues.

·      Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.