Senior Engineer II

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As a Site Reliability Engineer, you will be responsible for

Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's website or application.

Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems.

Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues.

Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.

Conduct post-incident analysis to identify root causes and implement preventive measures to avoid future incidents.

Automate repetitive tasks and processes to improve efficiency and reduce manual intervention.

Create and maintain documentation for system architecture, configuration, and troubleshooting procedures.

Perform capacity planning and resource allocation to ensure optimal system performance and scalability.

Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards.

Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering.

Minimum Qualifications

• Minimum 8 Years of Experience and above
• Bachelor's degree in computer science, engineering, or a related field.
• Exposure on working on Server Management and maintanance activities
• Certification in relevant technologies or frameworks will be a major (e.g., Redhat OpenShift certification , Certified Kubernetes Administrator ).
• Knowledge of security best practices and experience implementing security measures in a production environment.
• Ability to work independently and handle multiple projects and priorities simultaneously.
• Strong analytical and problem-solving skills, with a focus on continuous improvement and automation

Preferred Qualifications

• Must have a strong knowledge of K8s 1.23 /OpenShift 4.10+ PaaS platform.

  Hands on with strong knowledge in scripting languages such as Git, Python, Shell, or Perl.

  Hands on experience with IaaC tool like Terraform.

  Hands on Experience with configuration management tools like Ansible, Ansible Tower, Puppet.

  Very strong understanding of service-mesh technologies, like, istio.

  Understanding of networking principles and protocols (TCP/IP, HTTP/s, DNS, etc.).

  Strong Knowledge of container run-time (Docker, CRI-O) and orchestration tools.

  Expertise in monitoring and logging tools such as Prometheus, Grafana, ELK stack, and Splunk.

  Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.

  Understanding of certificates and how the certificate issued, applied, updated on PaaS or IaaS systems.

  Knowledge or Hands on experience in Kafka, Redis, Vault, Consul, Jenkins.

  Excellent communication and collaboration skills to work effectively with cross-functional teams.

  Strong attention to detail and ability to work in a fast-paced, dynamic environment.

  Attitude of learning with time-bound tangible results/outcome is MUST.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.