Senior Engineer

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

American Express is seeking an experienced professional to join the Global Payment Network (GPN) Organization within the Global Merchant & Network Operations (GMNSO) Team as a Sr Engineer II.  The Teams responsibilities include support of many functions with the core functions relating to the real time flow of authorizations, connectivity and file transfers globally. The GMNSO Team is an End-to-End team that supports Merchants, Third Party Processors (TPPs) and Global Network Service (GNS) Partners and acts as an interface between Internal/External technical support teams as well as key Technology and Business Teams.

Responsibilities (may include but are not limited to):

• Responsible for managing and driving complex issues involving some or all of the following areas: Authorization, File Transfer, GNS applications, Partner onboarding, and certificate management.
• End-to-end ownership of incidents, driving resolution across Amex technical teams in conjunction with external Partners and Merchants.
• Identify Non-Functional Requirements, Observability Improvements and utilize end-to-end Subject Matter Expertise to drive development and deployment of features to improve system resiliency and availability.
• This position will be responsible for ensuring the communication of issues and solutions to all levels of Leadership (Internal & External), business partners and technical support.
• The ability to adapt to ever-changing process requirements and tools.
• Act in a production support role which may include highlighting issues, researching cause/effect/RCA, and solutioning opportunities for improvement or control.
• In-depth knowledge and support of established processing requirements.
• Proficiency in using multiple systems, tools and platforms to support all regions including U.S., Canada, Latin America, EMEA and JAPA.
• Monitor, document and track daily processing in accordance with established SLAs.
• Identify, escalate and actively work with Teams throughout the company to support resolution of issues - Leadership- Demonstrate increased self-reliance to achieve team goals
• Influence Team members with creative changes and improvements by challenging status quo and demonstrating risk taking.
• Accountable to customers (internal and external) to partner closely to resolve technical issues
• Accountable to team for completing assigned tasks and deliverables as agreed upon
• Accountable to team for delivery of quality work

Qualifications:

• Preferred degree in Computer Science, Network, Finance or related field
• Preferred 8-12 years of applicable experience.
• The successful candidate must have strong organizational skills, the ability to prioritize urgent tasks, attention to detail, and the ability to thrive in a dynamic environment under minimal supervision within the framework of a team.
• The successful candidate is expected to take the lead in resolving BAU processing requirements.  To accomplish this, the candidate must have demonstrated proficiency in the major systems and processes we support: Transaction Authorizations, NeMo, GAN/GIG, Network, Clearing and Settlement, SPLUNK, CAS, ServiceNow, and SFT.
• The candidate needs strong people relationship skills and the ability to influence without authority.
• The candidate must have demonstrated analytical skills, troubleshooting, and the ability to quickly grasp process/data/accounting/transaction flows and understand downstream effects. 
• The candidate will be a resource for incident solutioning and will be effective in providing root cause analysis to support the reduction of repetitive incident creation.
• Ability to demonstrate professional and courteous oral and written communication skills is required.
• Excellent soft skills including: Listening, Self-Control, Positivity, Assertiveness, Conflict Resolution, Empathy, Depersonalization & Taking Responsibility
• Experience with business processes or operations around authorizations & file transfers

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.