Senior Engineer - Application Support

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Role

• Strong understanding of software development, application support, and understanding of Site Reliability Engineering and have a passion for Reliability.
• Proficient in Runtime engineering tactics including usage of monitoring tools, effective log analysis, and performance optimization, includes, optimize Runtime Engineering by reducing chronic systems failures. 
• Reduce toil through automation and code fixes.
• Experience with a variety of software languages, and hands on experience using automation tools and technologies
• Achieve world class Production Management by improving Mean to Restore for Incident Management, exceed Service Level and Availability targets.  Commitment to maintaining high system availability and performance.
• Lead the recovery and restoration of major system impacts; ability to debug software components and identify code defects for remediation.  Dedication to minimizing downtime and ensuring a seamless customer experience with strong leadership presence and communications.
• Problem-Solving Mindset with a proactive approach to identifying and resolving issues.  Analytical thinking and hands on experience with root cause analysis.
• Drive gaps in logging, monitoring, resiliency, capacity, self-healing and availability for critical applications and Customer Journeys.
• Ability to work effectively in cross-functional teams.
• Ensure deployments are automatically tested pre and post validation production; participate in code reviews and automated testing.
• Lead and drive adherence to building software the Amex Way through consistent and standard practices (tools, common components, and documentation)
• Validate applications have the ability dynamically scale demand and capacity projections
• Adaptability and learning Agility, with a willingness to learn and adapt to evolving technologies and processes. Open to feedback and continuous improvement.
• Strong thought and technical leadership.
• Passion for bringing others along, and growing talent within the team; collaboration is essential.
• Foster a culture of courageous and authentic leadership
• Build a diverse and inclusive team
• Excellent communication skills to interact with stakeholders, engineers, and leadership.

Qualifications:

• BS degree in Computer Science, Computer Engineering, other technical discipline, or equivalent 8+ years of progressive work experience that includes full stack development of programming languages experience.
• 5+ years’ experience working in JavaScript and Java and able to demonstrate strong Java/Kotlin/Go knowledge
• 5+ years' experience in writing java applications and building and consuming REST APIs
• Firsthand experience with frameworks - Spring Boot, Vertex, NodeJS, React
• Practical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time) like Kafka, Solace.
• Experience in design and developing mission critical highly available enterprise applications and Java applications performance tuning
• Experience with Continuous Integration and Continuous Delivery environment and platforms, especially GIT, Maven, and Jenkins
• 5+ years’ working in Software Development practices, Agile/SCRUM, SAFe Agile, Pair Programming with Test Driven Development Approach.
• Proven experience building scalable, reliable, and scalable applications.
• Effective communication skills - able to explain concepts to product managers and business partners in ways that are meaningful to them.
• Firsthand experience with relational and NoSQL databases such as DB2, Redis, SQL, Postgres, Couchbase, Cassandra etc.

• Experience with Continuous Integration and Continuous Delivery (CI/CD) environment and their frameworks, Github, Jenkins, Build and Deployment pipelines
• Working in an Agile or SAFe development environment is a plus
• Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the applications
• Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability
• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.