Senior Associate - Digital Product Management

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences – from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex. 

The Commercial Portfolio Products Development team (CPPD), within Global Commercial Services, is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth. The Digital Capabilities team within CPPD team designs and delivers digital tools for middle market, large and global scale companies to effectively lead their Corporate Card programs. 

We're looking for a talented and passionate Sr. Associate Product Manager to join the Expense Management Product Development group within Digital Capabilities. The role will support partner enablement and implementation as well as future development of our delivery roadmap. This Senior Associate will work to help drive our core strategic goals to increase customer satisfaction, engagement, and digital adoption across various Expense Management journeys at the customer-level. 

This position will play a key role supporting the day-to-day operations of the team while also providing analytical, strategic, and thought leadership for key projects & initiatives. The ideal candidate would be a strong problem solver, who possesses the confidence and composure to successfully manage a wide range of initiatives, whilst working and collaborating efficiently across multiple teams within GCS. 

A successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals. 

Key responsibilities of this Sr. Associate include but are not limited to: 

• Develop deep understanding of our corporate client Expense Management needs and feedback through partnership with Field, Marketing, other cross-functional teams 

• Contribute to the Expense Management product strategy and execution of the roadmap by supporting delivery with an Agile framework through requirements refinement and feature grooming 

• Build strong, collaborative relationships with key cross-functional partners across AXP’s Global Commercial Services organization (including Marketing, Servicing, and Sales / Account Development among others) to successfully communicate and evangelize product vision 

• Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria 

• Partner with product and servicing teams to assess incidents, come to a clear resolution and see the solution through.  

• Leverage user feedback tools to identify user challenges in existing journeys, then translate them into actionable enhancements to the product 

• Support the creation of presentation materials (e.g., decks, talking points) that communicate the GCS Expense Management strategy 

Minimum Qualifications: 

• Experience with Product Development in a matrixed, digital organization with a focus on working cross-functionally with partners to communicate and evangelize product vision 

• Identifies as a self-starter and has a track record of delivering high-quality work in a structured, methodological manner 

• Leads work with an external perspective and keeps up with industry trends 

• High degree of accountability, integrity, and conscientiousness 

• High intellectual curiosity, with excellent critical thinking and problem-solving skills 

• Excellent verbal, written, presentation, and interpersonal communication skills; strong expertise in business writing 

• Keen attention to detail 

• Desire to have fun and work on a fast-paced, impactful team 

• Highly organized, familiarity with project management techniques, frameworks, and tools 

• A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration 

• Bachelor's degree required 

Preferred Qualifications:  

• 2+ years of professional experience in digital product development; experience with Agile is a plus 

• Passionate about digital products