Senior Analyst, Network Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are looking for a Senior Analyst to join our Payments Consulting team in Japan. In this role, you will help ensure that American Express cards can be accepted smoothly and reliably across merchants in Japan. You will work closely with payment processors and POS terminal providers to deliver solutions that meet both market needs and American Express standards.

This is a great opportunity for someone who understands the payments ecosystem, enjoys solving problems, and likes working with both technical and business stakeholders.

1. Support and Improve Payment Acceptance

• Provide guidance to partners on how to enable or optimize American Express acceptance.
• Communicate operational and technical requirements in a clear, business-friendly way.
• Identify and help resolve issues that may impact card acceptance or transaction performance.

2. Support Payment Enablement Projects 

Drive a variety of projects such as:

• Enabling American Express acceptance for new merchants

• Upgrading POS terminals or adding new features (e.g., EMV, contactless)
• Supporting processor certification or updates
• Improving transaction success rates
• Implementing network or compliance changes
• Supporting partners as they adopt new payment solutions

3.  Build Strong Partnerships 

• Work closely with POS terminal vendors, payment processors, and occasionally industry groups
• Collaborate with internal teams to ensure alignment and support successful execution

Minimum Qualifications

• At least 3 years of experience in payments, merchant solutions, card networks, payment service providers, or related fields
• Ability to understand both business and technical perspectives and translate between them
• Strong project management and coordination skills
• Strong communication and relationship-building skills
• Analytical and problem-solving mindset
• Fluency in Japanese and English

Preferred Qualifications

• Knowledge of credit card payment processing (POS, e-commerce, EMV, contactless)
• Experience working with global or multinational teams
• Familiarity with terminal vendors or payment processors

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.