Release Train Engineer - Enterprise Communications Platform

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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Enterprise Communications Platform provides uni and bi-directional cross-channel communications and brings an Enterprise and Customer First approach. It encapsulates domain agnostic generic technology functions into Enterprise Shared Services to promote re-usability and consistency across communication journeys.  Our platform primarily focuses on fulfillment and delivery of servicing related Customer Communications irrespective of communication channels like Email, Letters, Push Notification, SMS, WhatsApp, Secure Message Center etc

You will be a member of a product delivery team reporting to a Director of Product Delivery & Integration, Engineering Director, VP or Business Leader. You will be responsible to Drive processes and execution oversight for Agile Release Trains. Resolves or escalates impediments, manages risk, and promotes relentless improvement throughout the organization. Responsible for facilitating program/ release level events such as Program Increment planning, Inspect and Adapt and the Scrum of Scrums.

Key Responsibilities:

·       Facilitate and Leads Program Execution.

·       Drives program/release level processes for an Agile Release Train demonstrating stellar servant leadership, coupled with domain knowledge and technical savvy

·       Facilitates Program Increment planning meetings with leadership, business stakeholders, product management and delivery teams on the Agile Release Train(s).

·       Support program level meetings in partnership with product management and system architect(s) to aid in the preparation, readiness and prioritization of features for future PI planning sessions.

·       Ensures strategic alignment for the train across organizations and teams

·       Partners with Business Owners, Product Managers and Product Owners to help assure strategy, vision and road map alignment and execution

·       Ensure value is achieved by the train on behalf of end users via the program predictability measure

·       Assists with economic decision making by supporting Program Epic and Feature estimations by program team and roll up to program/ release level visibility (overarching team roles)

·       Collaborates with other RTEs to coordinate cross-train dependencies

·       Coaching and Relentless Improvement

·       Live the Agile and SAFe Values & Principles. Be uncomfortably transparent in all you do

·       Be coachable yourself be open to feedback and committed to continuous personal improvement

·       Demonstrate being a lifelong learner. Challenge the status quo gracefully.

·       Provide visibility into gaps, issues, risks, and opportunities across Agile teams

·       Escalates impediments, manages risks, dependencies and resourcing needs

·       Aggregates and drives team Program Increment objectives into Program/ Release objectives to ensure successful delivery

·       Mentor and coach to Agile Release Train on Agile/Lean/SAFe Principles

·       Drives program/ release level continuous improvements

·       Participates in enterprise program management improvement and standardization activities

·       Encourages collaboration and quality practices between system architects & Agile teams

·       Oversight to ensure the timely identification and prioritization of technical infrastructure to support implementation of priority features and enablers e.g. Architectural Runway

·       Promotes compliance with SDLC standards across the Agile Release Train

·       Ensures data integrity for the Agile Release Train within the Agile Management tools

·       Works in partnership with Product Management and Owners, as well as the core and extended Technology teams including Architect(s), to create and prioritize the program backlog

·       Coaches and mentors’ teams to adopt the AET SDLC process, Agile values, principles and practices, and actively encourage teams to reflect upon and improve their value delivery capacity

Minimum Qualifications

·       Bachelor’s Degree in Computer Science, Computer Engineering, or other technical discipline, or equivalent work experience required, advanced degree preferred.

·       10+ years of experience in a professional environment. 4+ years of Scrum Master experience and 7+ years relevant Program/Project Management experience.

·       Experience with design and coding across one or more platforms, languages & frameworks preferably Java J2EE, Node.JS, Spring MVC, React.

·       Experience in RDMS (Oracle, DB2) and NoSQL DBs like Mongo, Redis, Cassandra, etc.

·       Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions

·       SPC or SA certification required.

·       RTE certification and PMI ACP Certifications is good to have.

·       Strong facilitation and communication skills

·       Demonstrates proficiency in Agile/Lean/SAFe Principles and Frameworks quality and testing best practices

·       Ability to drive value delivery. Possess a high degree of technical savvy, with a keen ability to learn about new technology quickly and easily

Preferred Skills:

·       Great Adaptive Communication and good at Agile Practices

·       Strong Industry and Company Knowledge

·       Organizational Change Management and a Technical Acumen

·       Good knowledge on Technology Industry Trends

·       Good Adaptability, Collaboration & Teamwork skills

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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