Project Specialist / Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Merchant Network Services (GMNS) overseas all aspects merchant relationships. GMNS Australia is the largest contributor of active locations in force (ALIF) in the region and has the potential for significant growth.

To support this vision, the newly stablished Business Enablement team within GMNS serves as the first line of support and defence ensuring both business protection and growth. This team collaborates closely with Control Management team, Field and Centre of Excellence teams (Market Compliance, General Counsel organisation (GCO) and Risk).

Core responsibilities:

We are seeking a highly motivated Project Specialist/Managers to be part of this exciting team who will be making a difference to our business.

• Coordinate with internal and external auditors, completing auditor’s request and remediation along with regulator change implementation.
• Identify process improvement opportunities and implementing solutions to protect business.
• Establish systems and procedures to enforce robust anti-money laundering (AML)/ know your business (KYC) procedures
• Ensure risk, compliance and audit policies are adhered to across the onboarding process
• Alignment across GMNS businesses with any nuances, including compliance, risk, marketing, operational excellence and operations teams.
• Identifying, owning and driving operation risk events (OREs) to resolution and timely implementation of regulatory changes.

Minimum Qualification:

• Process and project management skills with the ability seamlessly lead multiple projects at once, consistently meeting deadlines.
• Demonstrate strong commitment to reaching goals, using performance metrics to track progress
• Ability to navigate sophisticated transitions smoothly and engage and support teams through the change process
• Strategic, analytical thinking and problem-solving skills.
• Collaboration, communication and influencing ability, with the skills to stablish successful business relationships with colleagues across all business levels.

Preferred Qualifications:

• Experience in compliance related project is desirable
• Good Excel, Microsoft Project and Power Point skills

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.