Project Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

How will you make an impact in this role?

The Digital Workplace (DW) organization within American Express is responsible for making Amex one of the world’s best companies for colleagues to work for via predictive, personalized, and easy-to-use technology experiences for all colleagues. The team supports a portfolio of communications, collaboration, and productivity tools on desktop and mobile for colleagues globally, whether they are working onsite, hybrid or fully virtual.

The Product Management Strategic Partnerships team within DW is focused on empowering colleagues to work better, smarter and faster by enabling DW to deliver products/features that are easy to use and are informed by evolving colleague needs.

Our DW product teams benefit from understanding how our tools intersect with the people who use them every day, our colleagues. Education and product resources are essential to providing colleagues with a great user experience across the DW product portfolio. This role will drive strategies and develop programs for a global product education program, creating curriculums, consistency in content, and upskilling those delivering training. Given that there are other internal organizations that support the same colleague base, collaboration across all colleague-facing tools will help ensure that we collectively are providing the best possible colleague experience.

In this role, the Project Manager will:

• Own and build education curriculum for the DW product portfolio.
• Govern the product resources & templates used across DW
• Partner with global training leads across our servicing partners to provide consistent instructor led-training
• Respond to questions and troubleshoot colleague challenges with products via learning channels
• Analyze data and metrics from learning to build dashboards and make recommendations on how to increase engagement and show impact
• Create and manage metrics to report on program usage and participant sentiment
• Partner with stakeholders to own and produce communications based on needs
• Learn about the needs of colleagues and build creative solutions to support learning & development
• Understand the importance of diversity, inclusion, and accessibility within our tools
• Work adjusted hours to overlap with our global colleague base

Minimum Qualifications

Experience & Qualifications:

• Experience with project management
• Experience with product training, user guide creation and/or customer targeting and segmentation
• Passionate about learning & development and customer success
• Relationship management and interacting daily with colleagues and leaders
• Self-starter with high level of accountability and the ability to thrive in ambiguous, open-ended challenges
• Effective communicator, adept with communication at all levels
• Experience with creating and managing detailed processes
• Experience with reporting and analytics
• Outstanding at problem-solving and project management capabilities
• Understanding of current technologies and digital landscape is a plus but not essential

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.