Manager - Financial & Policy Communications

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role sits in the global Corporate Affairs & Communications organization, reports to the Director, Financial & Policy Communications, and primarily will support internal communications and change management for American Express National Bank (AENB), as well as the Global Risk and Global Audit business units.

The Manager will be a core member of the team that supports internal communications and change management strategy, and some external communications, including developing plans and messaging around the role of the AENB bank, as well as enterprise risk, compliance, and privacy practices. This includes drafting strategic colleague communications plans, memos, presentations, bulletins & announcements, executive blog posts, and other colleague engagement content.

This position requires strong banking and financial communications skills, excellent executive presence and relationship building, a high degree of focus on details, enterprise thinking, strategic industry knowledge, robust experience with issue management, team management and ability to forge strong working relationships across teams. 

How will you make an impact in this role?

• Quickly developing a deep understanding of American Express, its business and customers to find/create opportunities to tell the American Express story.
• Implementing executive positioning strategy, including the creation of content across internal communications channels, talking points, speeches, and presentations.
• Overseeing monitoring, measuring and reporting of communications activities.
• Partnering effectively with communications colleagues to ensure consistency in messaging across the enterprise.

Minimum Qualifications

• 5+ years communications/public relations experience with demonstrated ability to handle all types of media.
• Proven internal and executive communications experience, with proven track record of exercising sound judgment and clear decision-making under tight deadlines.
• Experience and knowledge of banking, risk/compliance, and or privacy.
• Proven track record to own and drive projects independently with senior level guidance, demonstrate resourcefulness and drive to move projects forward.
• Strong interpersonal skills and ability to create connections across functions and levels.
• Excellent written and verbal skills.
• Strong business acumen and strategic thinking skills.
• Ability to flex across projects to support the team on both internal and external communications needs (writing, research)
• Excellent project management skills and ability to thrive while managing multiple priorities in a fast-paced work environment.
• Excellent judgment.
• Strong analytical, strategic and creative skills.
• Experience providing confident and persuasive counsel to clients.
• Excellent leadership skills, must be focused on process with an ability to build strong followership across the team and enterprise.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.