Infrastructure Engineer

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

Responsible for the 24/7 SRE and App Support role while driving engineering solutions to support customer journeys at scale. This role involves collaborating closely with SRE Engineers to build a highly resilient and scalable platform. This role will be critical in optimizing our systems for performance and reliability, enabling the delivery of key frameworks to back CCPs and card members. The ideal candidate will have a passion for automating operations, a keen eye for identifying and resolving system bottlenecks, and a dedication to continuous learning in the constantly evolving field of SRE.

Primary Responsibilities:

·       24/7 Support of critical Enterprise Architecture Frameworks

·       Design, deploy and maintain highly scalable and reliable platform to support several customer journeys at scale.

·       Drive initiatives to ensure that the platform which supports customer journeys is highly available, scalable and resilient.

·       Develop automation scripts and tools to streamline deployment, monitoring, and operational processes, reducing manual intervention and improving system resilience.

·       Implement / improve end-to-end observability for customer journey components to gain insights into system performance and identify areas for improvement.

·       Cultivate a highly collaborative, inclusive, strong cohesive and productive team passionate about accomplishing targets in timely manner in line with overall organization strategy and goals.

 Minimum Qualifications:

              Bachelor's degree 5+ years of software engineering experience covering full stack solution development and delivery. Experience with Golang, Java, ReactJS, and Kubernetes.

Preferred Qualifications:

·       Hands on experience with architecture, design and development of applications using technologies such as Java, Go, Messaging middleware such as MQ, Solace, Datapower and virtualization technologies including docker, vagrant, deployment tools such as ansible, puppet and cluster engines including Kubernetes, cattle.

·       Experience in architecting, designing, and leading a team of engineers for full stack application development with a detailed understanding of infrastructure, platform and containers as a service hosting and provisioning capabilities.

·       Experience designing and building distributed architectures with a primary focus on micro services and messaging based architectures.

·       Experience and knowledge of working in agile practices. Good understanding and experience working with CI/CD tools and standard methodologies.

·       Experience in designing and implementing CI pipelines for on-demand application stack deployment consisting of multiple services.

·       Ability to translate business requirements into solutions. Successful track record of delivering quality results in sophisticated multi-functional projects.

·       Ability to influence multi-functional teams, business and vendor partners, and technology leaders.

·       Ability to stay engaged with constantly evolving container technology trends and use that knowledge to improve resiliency of the platforms.

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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