Infrastructure Engineer I

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

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Minimum Qualifications

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Preferred Qualifications

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• The VMware Operations team is part of Cloud Operations and provides 24x7x365 management and

  Support for American Express Enterprise VMware Virtual Infrastructure. The Infrastructure Engineer

  position will provide day to day operational support for VMware OS and associated operations. This

  team will manage vCenter & ESXi hosts throughout the delivery lifecycle and will execute daily

  operations like upgrades, monitoring, hardware & tools management, scripting for routine tasks and

  delivery of reliable, robust support solutions.

   

  Experience:

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  Minimum 6+ years proven experience of managing large enterprise level VMware Environment

   

  Responsibilities

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  The Infrastructure Engineer will be responsible for:

  • Working in an enterprise environment providing operational support by building, configuring, and

  managing VMware vSphere version 6.x and higher.

  • Working with virtualization technologies, such as VMware, Nutanix (Prism Central, Prism Element,

  AOS, NCC, Foundation, LCM), UCS & vSAN, vROPs, vLog Insight, VRO.

  • Handling of routine mundane tasks using PowerShell, PowerCLI, Python, Ansible and such

  automation tools/engines.

  • Troubleshooting and Upgrade of VMware, Nutanix & UCS Components & hands on experience

  using command line on all platforms. Good troubleshooting skills and experience on log analysis.

  • Builds, deploys, maintain and assist with repairs of VMware servers/hosts on racks, blades, and

  hyper converged infrastructures.

  • Clear understanding of networking protocols such as TCP/IP, DNS, DHCP, NIC Teaming and

  distributed switches. Working understanding of SAN, NAS, NFS, VMFS, iSCSI.

  • Experience in VMware Guests, Templates, P2V, Capacity Planner, VMotion, HA, DRS, etc.

  • Good Understanding of Virtual infrastructure security Hardening & compliance including

  certificates for the overall virtualized environment.

  • Troubleshooting Hardware and Operating system related issues

  • Patch management, administration, and deployment. Maintaining standard ESXi image

  configuration.

  • Experience in performance tuning of VMware servers, Virtual sessions, and management of server

  resources between virtual machines

  • Experience on Dell, Intel, Cisco, HP Servers and associated management tools like, Dell OME/SAE, HP OneView.

  • Working with Enterprise Backup & Restore Processes (Familiarity with Cohesity Appliance).

  • Good Understanding of ITIL Processes (Incident/Change/Problem Management) and operates

  within agreed SLAs & good documentation skills with regular focus on maintaining KEDB/KMDB.

  • Maintaining skills to the current industry level of certification.

  • Basic understanding on cloud service platforms and concepts around the same.

  • Self-motivation and strong communication skills, both verbal and written, are key attributes for

  this position

   

   

  • Ability to handle multiple tasks, set priorities, schedule, and meet deadlines (work under pressure

  and prioritize tasks)

  • Bachelor’s degree in computer science/Management Information Systems or equivalent experience

  preferred

  • VMware & Nutanix certification is preferred.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.