Engineering Director - Global Services Group Tech

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

We are seeking a dynamic and forward-thinking Engineering Director to join the Global Servicing Technology team at American Express. As a key member of our organization, you will be responsible for driving technological innovation, providing leadership to a team of highly skilled engineers, and architecting scalable solutions. The ideal candidate will have a proven track record of designing and implementing cutting-edge systems, a passion for emerging technologies, and a commitment to driving excellence in a fast-paced, global environment.

Key Responsibilities:

• Drive high-level and detailed technical designs; conduct design and code reviews as needed.
• Drive consistent development practices including the use of common tools, enterprise frameworks, and common components.
• Guide team members in implementing new, highly available, scalable, resilient applications.
• Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics.
• Lead software development teams, sourcing necessary resources, acting as an escalation point, and removing impediments to achieve goals and objectives.
• Collaborate with a wide variety of stakeholders within business and technology teams to drive the change required to implement product roadmaps.
• Enable integrated teams to deliver technology solutions in support of key product initiatives by working closely with product managers, technical project managers, architects, and engineers.
• Collaborate within and across business units to prioritize, plan, and execute the development schedule for major product releases.
• Identify and implement strategies to attract and maintain a highly skilled and engaged workforce.

Qualifications:

•  6+ years of demonstrated ability managing agile software engineering teams and designing and building software products in a fast paced, sophisticated, and dynamic product development environment.
•  Extensive hands-on experience building and managing the development of complex, large scale distributed enterprise applications and products that require a deep understanding of application logic and dependencies.
• Experience with Scrum, Kanban, or another Agile application development methodology.
• Proven track record of influencing decision-making at all levels within an organization, and in a variety of contexts.
• Experience with troubleshooting, analysis, research, and resolution using advanced query, programming skills, root cause analysis, and identification of risks and mitigations.
• Hands-on coding experience in Java, Go, or Python
• Expertise in enterprise solutions like Kafka, RDBMS, NoSQL databases.
• Detailed understanding of RESTful API design principles with solid API development experience.
• Excellent interpersonal and organizational skills.
• Bachelor’s degree or equivalent experience in computer science, computer engineering, or related field required.

Salary Range: $170,000.00 to $255,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.