Engineer II - Java (Spring/Spring boot), Kafka, Rest API, Maven/Jenkins, GIT, ELF/Dynatrace/Splunk

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Job Description:

Qualifications Preferably 4+ years of hands-on Java experience is a must. Application build (Maven/Jenkins) experience required Hands on Experience with building Rest APIs, API Integration, and Web Services Expertise in objected oriented analysis and design across a variety of platforms Thorough understanding of XML, JSON, Web Service technologies, and data structure fundamentals Exposure to Spring boot applications Good understanding of Linux OS commands Experience on supporting multi-tier architecture which includes exposure to databases such IBM DB2, Oracle, Couchbase, Redis etc. and messaging queues like Solace, Kafka, etc. Knowledge of server-side technologies such as JBoss Monitoring and analyzing Performance Metrics Data In-depth knowledge of ITIL concepts such as Incident, Change, Problem Management and support procedures Very strong technical troubleshooting and analytical skills with the ability to resolve application issues in a production environment Experience with debugging techniques for root cause analysis of issues. Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated. Good communication, collaboration and partnering skills with other peer teams across different location Direct application monitoring and work towards implementing automated monitoring scripts Knowledge and experience with Splunk, Kibana, or similar log analysis and querying tools - writing queries, building dashboards, configuring alerts, and reports is a plus Analytical knowledge and exposure on troubleshooting and root cause identification using analyzer tools like Splunk, ELK/ELF/Dynatrace etc. is a plus Self-motivated with a strong sense of urgency and dedication to deadlines Aptitude for learning and applying programming concepts

Detailed understanding of application flows, proactive monitoring needs of production systems. Effectively lead a bridge and escalate as part of a larger incident management process. Provides monitoring of key application performance and capacity constraints to mitigate potential incidents before they impact the customer. Drive Problem resolution Analyzing current programs and processes Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Kibana) to enable reduction in detection time. Troubleshoot and identify bugs in existing software, design, and release fixes. Write, edit, and debug programs in Java for break fixes or instrumentation for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of Distributed applications. This engineer will be expected to work with several technology partners to identify areas of opportunity within the authorizations platform and build a solution to automate monitoring solutions for the platform, technology, and constant innovations to drive efficiencies.

Roles and Responsibilities: Responsible for joining critical incident bridges to provide Level 1 / Level 2 issue restoration support as an individual or as part of a team. Post restoration, deliver detailed root cause research by reviewing logs, working with product vendors, and reviewing system configuration and performance data, ultimately identifying what went wrong. Identify critical transactional activities and develop monitoring solutions to track these transactions and visualize the data. Develop intelligent alerting to provide informational and action-oriented alerts through a variety of channels including Slack, email, and text. Develop and deploy automation to replace manual tasks, enhancing response time, increasing system self-healing abilities, and improving support task accuracy. Constantly purse and learn industry leading/innovative technologies and solutions Debugging/troubleshooting issues.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.