Engineer I (Site Reliability)

Engineer I (Site Reliability)

You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023
#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023
#10th in Fortune Magazine’s 2023 World’s Most Admired Companies
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

We are seeking a talented and motivated Site Reliability Engineers to join our team and play a key role in driving application support and runtime operations for a set of applications aligned to key customer experiences. The ideal candidate will have a solid technical background and a passion for ensuring the reliability and performance of critical business applications. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. This is an opportunity to work in one of the best technology units to help improve customer experience for American Express.

As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the systems, services, products, and platforms that millions of customers around the world depend on.

Responsibilities:

• Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance.
• Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
• Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
• Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
• Work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle.
• Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency.
• Manage your own time, and work well both independently and as part of a team.
• Mentoring your peers and demonstrate a passion for continuous learning environment for the team.
• Drive automation and ensure automated test scripts are completed for new features.
• Perform all aspects of software development for assigned applications, including developing prototypes, writing new code, and creating API’s.
• Good attitude, communication, willingness to learn and collaborate.
• Bring a culture of innovation, ideas, and continuous improvement.
• Challenging status quo, demonstrate risk taking, and implement creative ideas.

Qualifications:

• BS degree in Computer Science, Computer Engineering, other technical discipline, or equivalent work experience.
• Experience in software engineering, infrastructure operations, or a related field, with a focus on runtime operations and application support, preferred.
• Strong understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus.
• Familiarity with monitoring and logging tools, as well as incident management best practices, to ensure the reliability and performance of applications in a production environment.
• Practical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time).
• Experience in design and developing mission critical highly available enterprise applications and Java applications performance tuning.
• Experience with Continuous Integration and Continuous Delivery environment and platforms, especially GIT, Maven, and Jenkins
• Good communication skills - able to explain concepts to product managers and business partners in ways that are meaningful to them.
• Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
• Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment.
• Solid programming and scripting skills, with the ability to automate operational tasks using tools such as Python and Ansible.
• Excellent problem-solving and troubleshooting abilities, with a focus on understanding and addressing runtime issues in a timely manner.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express