Director, Systems and Infrastructure Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent of its revenues. 

American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:

• Issuing and servicing charge and credit cards for the consumer and small business segments.
• Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.
• Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.

Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.

The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.

The Director of Systems & Infrastructure Management Lead will serve as the Product Manager within the 1st Line of Defense (1LoD) for Risk ecosystem technology platform needs. This pivotal role is responsible for providing consolidated 1LoD inputs to risk systems, platforms, and capabilities, including Archer and other GRC tools.

This position will be integral to defining and enhancing processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk Management execution, and will coordinate holistic, de-duplicated systems and infrastructure requirements assessment processes for risk and control management purposes within the 1LoD.

Responsibilities Include:

• Serve as the 1LoD Product Manager for Risk ecosystem technology platform needs.
• Provide consolidated 1LoD inputs to risk systems, platforms, and capabilities including Archer and other GRC tools.
• Define and enhance processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk management execution (i.e., PRSA, Issues Management).
• Coordinate a holistic, de-duplicated systems and infrastructure requirements assessment process for 1LoD risk/control purposes, ensuring alignment with the VP's strategic direction.
• Partner with Application Owners to secure funding and prioritization to ensure the Applications fulfill 1LoD Operational Risk Management and execution needs.
• Participate in cross-functional Communities of Practice (CoPs) to share best practice techniques and capabilities innovation.

Desired Qualifications:

• Strong experience in developing operational risk management skillset across the organization.
• Extensive experience and expertise with Governance, Risk, and Compliance (GRC) tools such as Archer and other related platforms.
• Deep understanding of relevant regulations and the regulatory environment, along with proven experience and success working well with external regulators.
• Strong experience in a risk/control role with a GSIB or top 10 Category I/II bank.
• Excellent communicator and collaborator across a matrix organization including various client-facing businesses, Global Risk & Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit.
• Knowledge of first line business operations, products, and regulatory requirements pertaining to the operations and offerings of cards, payments services, lending, and deposits across consumer, small business, commercial, and corporate customer segments.
• Proven ability to quickly identify the mission-critical areas in an internal controls framework and prioritize work accordingly.
• Demonstrated track record in driving transformation and change across a global organization and at all levels.
• Experience leading a global team.
• Excellent organizational and problem-solving skills with attention to detail.
• Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into plans to drive results.

ORMCM

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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