Commercial Servicing Network - Customer Care Professional (Temporary 12 months)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Commercial Servicing Network is part of GSG organization. The main purpose of this role is to deliver distinguished customer service to Companies Program Administrators and internal Clients offering a 360° assistance both via phone and email servicing. The job holder will deal mainly with AMEX commercial clients inquiries providing both front office and back office first class assistance.

How you will make an impact in this role?

Every member of the Commercial Servicing Network is the face and voice of the American Express brand. Our charge is to deliver extraordinary value to our customers and help deepen their relationships with the company. And to do that, our team’s servicing approach, Relationship Care, puts your unique personality and your passion at the center of every customer interaction”.

• Respond quickly and accurately to companies and account sales questions and issues
• Find new ways to offer Commercial Clients a better experience and more value from their American Express
• service
• Suggest new ways to improve processes and customer care 

Minimum qualifications:

The successful candidates will bring:

• The ability to build and develop strong working relationships
• Experienced in collaborating with and influencing a range internal and external stakeholders
• Strong and proven experience in a Customer Service environment
• Track record of exceeding performance targets
• The ability to work in a fast paced results driven environment
• Strong time management
• Good working knowledge of Windows (Word, PowerPoint and Excel)
• Team playing spirit, whilst able to take initiative and work independently
• Willingness to work in a shift pattern
• Excellent written and spoken Italian
• Good Knowledge of English (spoken and written)
• Good knowledge of Corporate topics, in particular related to Program Administrators activities
• Good analytics skills and will to check deeply any possible detail
• Proven ability to assign priorities effectively and to plan the proper actions accordingly

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.