Centralized Client Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Centralized Client Management (CCLM) is an integral member of Small Merchant Group in Global Merchant Network Services that effectively engages with American Express Middle Market Merchants based in Mexico with the aim of building relationships and demonstrating the value of acceptance. The Account Manager in CCLM is responsible for managing an identified portfolio to grow volumes and increase merchant satisfaction through outbound client management and value delivery.

Minimum Qualifications

§  Manage a portfolio of high value portfolio of merchants and drive growth through proactive account development.

§  Drive business results and support delivery of all key business metrics and goals

§  Comfortable and experienced in establishing and maintaining positive multi-level relationships with clients

§  Execution of opportunities to drive and improve merchant satisfaction.

§  Develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points.

§  Focus on delivering high quality servicing and merchant experience on developing and executing winning strategies.

Preferred Qualifications

• §  Proven track record of delivering flawless results in a fast-paced environment with priorities that may change daily.

  §  Strong team player with remarkable verbal and written communication strategic, consultative and communication skills to present and address complex business issues and opportunities.

  §  Ability to establish strong relationships internally with other Business Units and externally with current or potential partners to valuate lead generation and expansion opportunities.

  §  Very good statistical and analytical skills.

  §  The resilience and composure to remain positive under pressure and continually evolving circumstances.

  §  Excellent command of English (both verbal & written) - clear & eloquent, tailored to the audience.

  §  Excellent customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and effective communication.

  §  Goal oriented with effective time management skills.

  §  Emotional Intelligence - ability to self-critique and manage with positive mindset.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.