At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move are constantly redefining what’s possible — and we’re proud to back each other every step of the way.
American Express is one of the world’s leading payment companies and provides customers with access to products, insights and experiences that enrich lives and build businesses. Our ”Closed-loop” network includes card-issuing, merchant-acquiring and card network businesses. Around the world we provide financial products and services to a broad range of customers, including consumers and businesses of all sizes. Founded in 1850 and headquartered in New York, American Express has a heritage built on service and sustained by innovation.
When you join #TeamAmex, you become part of a diverse global community of over 60,000 colleagues. Your contributions to supporting, promoting, and enhancing our brand will have a significant impact on how we continue to back our customers, communities and colleagues now and into the future.
American Express, global leader in payment services, is looking for a university or master student in Economics, to support the Global Commercial Services, Global Client Group team based in Milan – Italy.
Key Project:
- The ideal candidate will support the Global Commercial Sales function in Italy, specifically the Global Clients development structure, and will manage specific commercial and process projects by
- Interacting with other corporate functions (eg. Global Merchant & Network Services, Controllership) and being tasked to monitor and optimise the Supplier Payment processes of American Express Italia and the other Group companies
- Supporting the NPS (Net Promoter Score) satisfaction analysis management process for the B2B clients, from the preparatory phase to the implementation of ad hoc contents and strategies to optimise response rates that influence the final results
- Assisting the structure in the daily client management activities, producing internal and external reporting and liaising with the operations units.
The intern will gain experience in the following areas:
- Project management skills with ability to interact following the standard dynamics within a sales management and process management structure in a multinational company
- Typical competences for a Client Development Manager in a B2B / Services environment: Customer Relationship Management, Client Management, account review, commercial presentation, negotiation, competitive pricing design focusing on Challenger Sales methodology, compliance requirements in a regulated marketplace, cross & upselling in a modern and complex organisation, and the required knowledge of the main American Express Global Commercial Services' products and services (including but not limited to Corporate Card, BTA, vPayment, BIP, Purchasing Account)
Skill & experiences required:
- Current graduate students in Economics are encouraged to apply
- Meticulous attention to detail and organizational skills;
- You’re able to remain calm under pressure, think on your feet and proactively solve problems
- Good communication and relational skills;
- Self-starting, innovative thinker who can provide team with suggestions and recommendations for process improvement;
- Fluency in both English & Italian;
- Proficient knowledge of Office tools (Excel, Power Point)
More information:
- Type of Internship: curriculare and / or extra-curriculare
- Graduation: in 6 months preferred if not yet graduated
- Location: Milan
- Starting Date: 16th September 2024
- Duration: 6 months internship + 6 months renewal
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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