B2B Pricing Strategy Manager

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Don’t just work for a market leading global company. Help grow one.

The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant Discount Revenue. The team determines the optimal pricing to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. We drive GMS revenue and profit growth through customer-centric pricing principles, flexible pricing architecture and innovative pricing solutions.

The EMEA Pricing Manager – B2B is responsible for leading the pricing strategy and negotiations for the B2B payments business in close partnership with Global Commercial Services (GCS). This segment represents a key strategic growth pillar for AXP. This Manager will drive key pricing negotiations and initiatives aimed at preserving our merchant discount rate while balancing the organization’s goal for profitable charge volume and merchant expansion.

This role has significant exposure to senior leaders across GMS, GCS and the Blue Box. The Manager should be a dynamic individual who has strong stakeholder management, superior analytical skills and can independently drive towards the desired outcomes.

Job Responsibilities:

• Lead pricing strategy development for B2B merchants in EMEA based on competitive landscape, value analysis and financial impact
• Drive merchant renegotiations by developing effective pricing proposals:
• Identifying key opportunities and challenges through quantitative analysis
• Leveraging external perspectives through competitor data, and regulatory developments
• Assessing integrity of pricing proposal by running comparative analyses
• Own the relationship with Client Management, GCS risk and GCS pricing through negotiations, merchant management and strategic projects
• Lead senior leadership briefings on renegotiations and B2B policy updates
• Liaise directly with merchants to explain Amex pricing philosophy, industry pricing, and pricing proposals
• Drive the EMEA Discount Rate planning, forecasting and variance analysis for B2B merchants in conjunction with the Global Insights & Planning team
• Contribute to the ongoing development of Pricing infrastructure e.g. ensuring accuracy of pricing implementation and periodic review of rates and fees

Minimum Qualifications

• Outstanding analytical skills (Microsoft Excel); demonstrated ability to develop sophisticated financial models and draw value-added insights from large data sets
• Proven strategic thought leadership and comfort working with unstructured problems
• Excellent relationship management and collaboration skills with the ability to influence others in situations where there may be different goals
• Excellent communication skills – both written and oral – with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented
• Ability to excel in a fast-paced, dynamic team environment, which places a premium on driving results
• Demonstrated ability to handle multiple requests and prioritize accordingly
• Capacity to remain calm and flexible under pressure
• Creative thinker who will challenge the status quo and embrace new thinking
• Strong project management skills with full ownership from analysis through to implementation
• Passionate focus on the customer; demonstrated desire to understand and solve for customer needs and pain points

Preferred Qualifications

• Experience with SQL and database querying

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.