Audit Director - Global Merchant and Network Services (GMNS)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About the Internal Audit Group at American Express

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About the Role:

We are seeking an Audit Director who is passionate about advancing and growing our audit coverage across the Global Merchant and Network Services (GMNS) audit portfolio. In this role, you will be responsible for leading audit coverage across the Company’s merchant-and network-related businesses.

About the Team:

Global Merchant and Network Services (GMNS), operates a global payments network that processes and settles card transactions, acquires merchants and provides multi-channel marketing programs and capabilities, services and data analytics, leveraging the Company’s global integrated network. GMNS manages the Company’s partnership relationships with third-party card issuers (including our network partnership agreements in China), merchant acquirers and a prepaid reloadable and gift card program manager, licensing the American Express brand and extending the reach of the global network. The GMNS Audit team within IAG is responsible for conducting risk-based assurance and advisory reviews of GMNS.

Key Responsibilities:

• Lead a team to execute audits in the GMNS portfolio in conformance with professional and department standards, budgets, and deadlines 
• Plan, execute and oversee audits and issue validations ensuring adequate workpaper quality and effective stakeholder challenge and escalation where necessary
• Communicate audit objectives, scope, risks, and findings articulately and with impact to individuals at various levels of business management
• Develop and maintain collaborative senior stakeholder relationships across the enterprise to perform effective business monitoring 
• Self-starter with passion for continuous innovation with a view to drive organizational improvements and impacts
• Has the ability to work with unstructured tasks and provide a structured output to amplify IAG’s coverage of GMNS
• Enable the deployment and optimal utilization of data analytics on all applicable assignments 
• Effectively teach, coach, and develop team members in all aspects of the audit methodology
• Assume performance management responsibility for assigned staff.
• Maintain the team's resource calendar, training program and recruiting pipeline, and execute the screening and selection process
• Maintain internal audit competency through ongoing professional development

Minimum Qualifications:

• 7+ years of relevant experience in audit or other relevant role in the financial services, risk management, banking, or card products industry
• BA or BS in accounting, finance, business, or equivalent degree 
• Experience auditing a global payments network that processes and settles card transactions, acquires merchants and provides multi-channel marketing programs and capabilities, services and data analytics. Experience auditing partnership relationships with third-party card issuers, merchant acquirers and a gift card program.
• Ability to break-down a complex problem into components, process knowledge and risk/control knowledge, and communicate issues and control recommendations with transparency, integrity and impact 
• Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities 
• Proven ability to lead and manage multiple projects and provide developmental feedback to team
• Demonstrated ability to manage people in a way that inspires, develops, and delivers results
• Strong written and verbal communication skills to deliver high quality, actionable feedback to client management on control issues and potential solutions to close gaps
• Excellent storytelling and visualization skills
• Ability to travel

Preferred Qualifications:

• Advanced degree in accounting, finance, business, or another related field is preferred
• Relevant audit and professional certifications are preferred (Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE) etc.)
• Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization is a plus
• Proficiency in Microsoft Excel, Tableau, Microsoft Access, SQL, Power BI, Python, SAS, Hive and/or Spark is a plus

Non-considerations for sponsorship

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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