Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Digital acquisition is one of American Express’ key priorities, and a core component of this is making the application process as easy and seamless as possible for new applicants and cardmembers. The purpose of the US Commercial Application team is to grow billed business and new accounts acquired for self-directed (i.e. web/mobile) applications.

In this role, the analyst will support the full software development by supporting discovery and requirement definition for new features and providing insightful analysis on opportunities to grow and improve our experiences. This includes identifying continuous optimization opportunities, conducting competitive analysis to analyze processes and application trends, and providing ad-hoc reporting to support innovation in the space. The analyst will partner closely with cross functional teams to ensure efficient prioritization and delivery of the product backlog.

How will you make an impact in this role?

·       Provide support for and/or lead core development projects within the US Commercial Application

·       Support requirement gathering and the creation of agile user stories and acceptance criteria by facilitating collaboration with engineering teams and cross-functional stakeholders

·       Support PI, sprint, and capacity planning, story prioritization within the product backlog, and dependency identification, while ensuring scrum team sprint readiness daily in collaboration with the agile champion

·       Lead critical analysis for the team’s core product releases, and work with analytics stakeholders to create product reports presented to management

·       Lead the test and learn strategy and ongoing product performance optimization for the commercial application through creation of A/B and multivariate tests

·       Partner closely with engineering and design to continuously optimize the UI/UX of application experiences

·       Partner closely with marketing stakeholders to understand the business needs and provide ongoing updates on key work in progress

·       Act as an advocate for the customer for an optimal front-end experience, turning qualitative and quantitative data into actionable insights

Minimum Qualifications

·      Bachelor’s Degree required

·       Digital product development experience

·       Highly organized, detail oriented with a proven ability to manage multiple work flows

·       Strong written and verbal communication skills

·       Ability to work with and analyze large amounts of data, extracting key themes and messages to drive decisions

·       Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced environment

·       Strong relationship management and problem solving skills

·       Understanding of Agile principles and experience working in Scrum

Preferred Qualifications

·     2+ years of digital product development experience

·       Familiarity with basic UX/UI principles and Responsive Web Design (RWD)

·       Experience in matrix organizations and cross-functional environments

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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