End-to-End Delivery Leadership

• Own the full delivery lifecycle of Helix / Service Assurance engagements from onboarding through go-live and stabilization.
• Lead solution implementation, customization, integration, validation, UAT support, and customer acceptance activities.
• Serve as the primary delivery contact for customers and internal stakeholders.
• Drive execution across global, cross-functional delivery teams.

Stakeholder & Customer Management

• Build trusted customer relationships and ensure successful delivery against commitments.
• Lead design workshops, solution reviews, executive governance meetings, and milestone validations.
• Manage delivery escalations and coordinate recovery plans with Product, R&D, and Support teams.

Program Governance & Delivery Excellence

• Own delivery governance, risk management, issue resolution, and reporting.
• Monitor project health, milestones, quality, and customer satisfaction metrics.
• Ensure delivery aligns with Amdocs standards, product best practices, and contractual obligations.

Scope & Commercial Management

• Manage scope, assumptions, risks, dependencies, and contractual commitments.
• Lead change management processes to ensure successful delivery outcomes and business objectives.
• Support budget tracking, forecasting, and cost management activities.

Business Growth & Innovation

• Support pre-sales activities, solution discussions, and proposal development.
• Contribute to effort estimation and delivery planning for new opportunities.
• Identify opportunities for solution expansion, automation, analytics adoption, and service growth.

Required Qualifications

• 5+ years of experience in Service Delivery, Technical Project Management, or Customer Delivery roles.
• Proven experience delivering OSS, Service Assurance, or telecom operations solutions.
• Experience managing customer-facing delivery programs and executive stakeholder communications.
• Strong understanding of telecom environments and operational processes.
• Experience working across distributed global teams and multiple stakeholder groups.
• Demonstrated ability to manage delivery risks, escalations, and competing priorities.
• Excellent communication and presentation skills.

Preferred Qualifications

• Experience with Amdocs Helix or similar Service Assurance platforms.
• Knowledge of Fault Management (FM), Performance Management (PM), and Telecom Analytics.
• Experience with OSS tools such as Netcool, InfoVista, Spectrum, NMC, Cacti, or similar solutions.
• Understanding of telecom domains including RAN, Core, IP, Transmission, and Enterprise Networks.
• Exposure to AI-driven analytics, automation, and operational intelligence solutions.

Education

• Bachelor's degree in Engineering, Computer Science, Telecommunications, Electronics, or a related field.