Strategic Account Manager

What You'll Do

• Build a highly effective working relationship with stakeholders across the key customer account to ensure we’re mutually able to achieve our commercial, operational, and financial objectives. 
• Successfully lead and implement the rollout of our circular material integration service.
• Map out a clear implementation and operating plan to which all parties will align.
• Coordinate and communicate with key account members, value chain partners, and cross-functional team members across Ambercycle.
• Monitor the movement of Ambercycle product in collaboration with our internal supply chain team, across all supply chain partners, including manufacturing, logistics, and consistent quality control.
• Quickly identify any blockers or issues and proactively troubleshoot, ensuring that the right parties are brought into the conversation to drive the best possible outcomes.
• Own verbal and written weekly status reports and meetings, including analyzing and interpreting data and performance-related metrics for dissemination.
• Actively manage and track the partnership budget.
• Develop and implement strategies to streamline the transition to the new raw material, optimizing efficiency and cost-effectiveness.
• Closely monitor activity and performance across competition and trends within the industry to build deep expertise.
• Proactively brainstorm, explore, and drive conversations related to commercial growth and expansion across the account and internally with Ambercycle stakeholders.
• Build trust in our product and service at the account level and at the larger parent company level by demonstrating its value, reliability, and alignment with the company's goals.
• Gain approval for new strategic initiatives and projects and leverage project management skills for effective implementation.
• Continually revisit and engage in conversations with key account stakeholders to stay relevant and top-of-mind, ensuring ongoing alignment and responsiveness while expanding your network across the key customer account to drive a successful partnership.

Minimum Qualifications

• Bachelor’s Degree in Business Administration, Economics, Finance, Engineering, or related field required. 
• 2+ years in enterprise-level account management, directly managing the growth, retention, and overall success of major $10M+ revenue relationships.
• 2+ years of experience with the supply chain process to support client business goals; managing the successful transition of new raw materials, maintaining quality and lead times is a plus.
• 3+ years of hands-on experience in project management and / or leading the coordination with cross-functional teams, including production, logistics, and procurement, to ensure seamless project execution.
• Ability to travel every other month to Europe to visit key customer and other travel as required.

Preferred Qualifications

• Strong interpersonal skills with the ability to build lasting relationships. 
• Knowledge and experience in the textile industry, within Asia preferred. 
• Strong business acumen and understanding of complex business systems, processes, and data analysis. 
• Exceptional written and verbal communication skills for engaging various audiences and presenting information across different mediums. 
• Ability to lead long-term strategic initiatives with minimal guidance. 
• Strong attention to detail and superior time management skills with the ability to prioritize tasks and meet competing deadlines. 
• Highly professional with the ability to interact with diverse stakeholders and align cross-functionally. 
• Ability to independently manage problems, develop solutions, and make proactive decisions. 
• Adaptable to changing work demands, comfortable managing ambiguity, and evolving priorities. 
• Proficient in Microsoft Office Suite, especially Excel, and Google Sheets. 
• Entrepreneurial mindset, results-driven, proactive, self-starter capable of operating independently with minimal daily direction. 
• Experience working with or managing teams in consulting, analytics, supply chain, logistics, engineering, or operations. 
• Previous experience in a high-growth company is preferred. 
• Growth mindset, strong desire to learn quickly and contribute to an industry-defining company. 

Benefits

• Medical, Dental, Vision, and Pet Insurance
• Unlimited PTO
• 401(k)
• Healthy snacks & beverages
• Lunch Provided in office on Fridays