Technical Program Manager, AI Research

- Experience in technical program management working directly with software engineering teams
- Experience managing cross-functional programs and release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
- Experience in system design
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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Want to turn cutting-edge generative AI into experiences that reach customers at massive scale — and see your work ship, not sit in a research paper? Our team builds and operates the production platform that takes state-of-the-art generative models all the way to real, customer-facing products, and we're hiring a Senior Technical Program Manager to help push the state of the art.

We own the systems that turn advanced models into high-quality, delightful output for customers. Our platform spans both real-time, low-latency generation — results in a customer's hands within seconds — and large-scale offline pipelines that produce content at massive volume.

Real customer impact — what we build ships directly to customers today.
Cutting-edge AI — large generative models served on GPU fleets, plus large language models that analyze and enrich content before it's generated.
Serious engineering breadth — low-latency streaming services, GPU model inference, and large-scale distributed batch processing, all on AWS (ECS, Step Functions, Lambda, S3).
A roadmap you'll help shape — expanding into new capabilities, new languages, and richer, more controllable generation.

Key job responsibilities
Responsibilities
- Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale

- Interact with engineers, scientists, project managers and senior management on a daily basis

- Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles

- Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs

- Work with scientists and software development teams to help define scope of products and enhancements we will be building

- Ensure consistency in deployed configurations and track exceptions for follow up