Team Manager, Ring Data Engineering Services

Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Overall 4+ yrs of work experience out of which, min 1+ yrs of people management experience
• Must have driven process improvements in the current role
• Experience with process improvement/quality control tools and methods
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Excellent communication, strong organizational skills and very detail-oriented
• Strong interest in hiring and developing people in their respective roles
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations
• Experience with aspects of speech and language technology

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Key job responsibilities
As Team Manager, you will be responsible for :
• Managing a team of ML Data Associates.
• Executes plans for the team to handle multiple ML queues within a defined process area.
• Identifies risks and ensures proper escalation; maintains confidentiality and compliance.
• Responsible for meeting SLAs and task completion targets for specific queues within capacity limits.
• Collaborates with internal and external teams to achieve business goals.
• Analyzes data to highlight trends and gaps; reports key metrics.
• Presents data during business meetings and reviews.
• Designs and implements process improvement projects affecting team performance; participates in new workflow rollout projects.
• Provides guidance on work types and prioritization; manages straightforward objectives as well as ad hoc requests.
• Creates and implements performance improvement plans for associates; offers regular coaching and feedback on quality, performance, behavior, and career development.
• Manages team performance based on metrics and deliverables.
• Holds team members accountable for performance, adherence to rules, and guidelines.
• Support hiring and training of new Associates


A day in the life
As Team Manager, you will be responsible to :
• Manage & monitor performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Track quality and utilization metrics
• Provide regular, formal & informal feedback to direct reports
• Identify and help implement process-related improvement using methodologies
• Communicate effectively

About the team
Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.