Systems Engineering Manager

* 5+ years of relevant hands-on systems engineering and administrative experience in networking, storage systems, operating systems
* 2+ years experience as the systems engineering and operations leader in a 24x7 environment
* This position requires that the candidate selected be an Australian citizen and hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)
* Proven ability to write scripts and automate manual tasks
* Demonstrated skill and passion for operational excellence
* Proven track record of service improvement and optimization in production
* Experience building tools and/or services with Java, Python or Perl
* Database development/administration; NIX system administration

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Join our team of tech innovators as a Systems Engineering Manager, where you'll shape the future of technology and lead high-performing teams to new heights. You'll inspire and mentor your team while tackling some of the most complex technical challenges in the industry.

The Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.

As a leader, you'll drive innovation across critical projects, foster a culture of excellence, and revolutionize how we approach technical solutions. Working closely with cross-functional stakeholders, you'll balance technical leadership with people management to create impactful outcomes that drive meaningful change. If you're passionate about combining technical excellence with inspirational leadership, we want to hear from you!

We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.

This position can be based at our Sydney or Melbourne office locations.

Key job responsibilities
* Hire and develop the best Engineers at AWS by leveraging your technical ability to identify outcomes, design project plans, and drive the right actions to build the technical acumen of the team
* Lead incident management processes and coordinate cross-team responses to service outages
* Drive continual improvement in systems operations through tool building and automation
* Establish and maintain operational excellence standards
* Drive root cause analyses, in collaboration with software development teams, as well as influencing local development to improve operational performance
* Report on the health of these services

About the team
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.