Systems Engineer, Region Services

- 1yr+ experience supporting cloud systems or other services.
- Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
- Proficient executing standard operating procedures and following operational best practices
- Knowledge of scripting processes in a language such as Bash, Python, or Ruby or coding software applications in a modern language such as Java, TypeScript, or similar
- Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members
- Experience performance tuning software applications and optimizing fleet utilization
- Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.UC paragraph

Our Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations. We are actively seeking experienced systems engineers with a strong background in cloud operations.


Key job responsibilities
Systems Engineers with AWS will dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers. We own our services and believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.

Systems Engineers will possess and/or develop a broad range of skills. They utilise their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of our services. They may draw on their networking knowledge to identity and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.

Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearances).


A day in the life
You’ll spend a majority of your time operating and improving one of our largest software systems. Over the course of a week, you will review the operational health of the services in your team’s care, and on locating any anomaly, will write up an actionable bug report. As a responsible engineer, you’ve learned never to make changes to production systems without a plan, so you reviewed then executed changes following a change management process to one of the production systems in your care. You will also help resolve your team’s backlog of operational issues. You round off the week by writing a cool script that you shared with your team which helps get to root cause faster of a hard problem that you diagnosed earlier.

You will be required to occasionally participate in an “on-call” rotations to resolve incidents occurring out-of-hours.


About the team
Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.