Systems Engineer, ESCAPE

- Bachelor's degree in STEM field or 5+ years of equivalent experience.
- 3+ years Experience in information technology in a related industry
- 3+ Years experience with managing and deploying Endpoint Detection and Response (EDR), Anti-Virus (AV), and or Data Loss Prevention (DLP) services
- Experience in deploying and supporting applications and infrastructure in a 24x7 production environment
- Experience working with different Operating Systems such as Linux/Unix, macOS, and Windows. Experience with scripting and automation using languages such as Python, PowerShell, and and familiarity with shell scripting (e.g., Bash)
- Understanding of cloud-based services, particularly AWS
- Experience working in a global, distributed team environment across multiple time zones
- Proven ability to handle complex technical challenges in large-scale system administration and security environments

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,000/year in our lowest geographic market up to $207,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are open to hiring candidates to work out of one of the following locations:

Detroit, MI, USA | San Luis Obispo, CA, USA

Are you passionate about operating and enhancing mission-critical security solutions that protect Amazon's vast infrastructure? The Endpoint Security Capabilities and Platform Engineering (ESCAPE) team is seeking a driven Systems Engineer to join our dynamic group. We are responsible for managing the tools and services that monitor and respond to malicious/suspicious activity across Amazon and its subsidiaries, with a focus on delivering best-in-class endpoint security solutions.

In this pivotal role, you'll be at the forefront of implementing, operating, and continuously improving our security agent services, working with both first-party and third-party security solutions. Your work will directly impact the effectiveness and reliability of our endpoint solutions, making a direct impact on the security posture of Amazon and its subsidiaries. If you're passionate about delivering extensible, on-time solutions and have experience working within a high-performance team, we want to hear from you!

Key job responsibilities
- Administer and optimize the deployment, configuration, and performance of our endpoint security agents across Amazon's global infrastructure and its subsidiaries.
- Collaborate with product owners and stakeholders to gather and prioritize requirements, ensuring our solutions meet the evolving security needs of the business.
- Develop and maintain automated processes for the efficient management and scaling of our endpoint security services.
- Troubleshoot complex issues and drive the resolution of problems, working closely with cross-functional teams to deliver reliable, high-performance solutions.
- Leverage various monitoring and analysis tools to proactively identify and address security risks.
- Evaluate and test new capabilities to enhance our endpoint security platform.
- Stay current with the latest trends and best practices in endpoint security, contributing to the continuous improvement of our service offerings.


A day in the life
As a Systems Engineer in the ESCAPE team, your day centers on maintaining Amazon's endpoint security agent infrastructure. You'll monitor system health, address alerts, and collaborate with security engineers, IT, third party vendors, and others to optimize agent deployments. Tasks include fine-tuning automation scripts, testing new capabilities, and analyzing logs for potential issues. You'll work closely with product owners to prioritize features and plan deployments. Your customers are Amazon's business units and subsidiaries, whose endpoints you protect. Key challenges involve maintaining system performance at scale, minimizing impact related to agent changes and deployments, and swiftly responding to issues within our supported infrastructure. Your role is vital in ensuring the reliability and efficiency of Amazon's endpoint security platform across its diverse technology landscape.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.