System Development Engineer, macOS Client Engineering

- 5+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience
- 2+ years of non-internship professional software development experience
- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
- Experience with PowerShell (preferred), Python, Ruby, or Java
- Experience working in an Agile environment using the Scrum methodology

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 129,200.00 - 174,800.00 USD annually
Enterprise Engineering organization manages one of the largest macOS client fleets in the world. Our focus is to consistently raise Amazon's security bar while ensuring a smooth productivity experience for our end users. We are a team of builders managing the solutions for Amazon's global macOS client fleets. We use AWS products to evolve traditional enterprise tools and services at a large scale.

We are looking for a Systems Development Engineer with extensive macOS knowledge of Fleet Management, troubleshooting expertise, development background, and strong knowledge of macOS performance troubleshooting. If you are passionate about technology, enjoy working with others, and like to solve technical challenges, keep reading. In this role, you and your team will directly influence Amazon's macOS experience roadmap. You will use native AWS services, external 3rd party services, and DevOps patterns to manage a growing fleet of macOS client devices. This is a hands-on position where your daily activities include macOS administration, integrations, developing tools and automation, root cause analysis, performance analysis, and maintaining service infrastructures. You will contribute to operations and development activities as we build the next generation of macOS management tools.

Every day will bring new and exciting opportunities. Your responsibilities include but are not limited to:

Troubleshoot and solve issues in a globally scaled enterprise environment
macOS client management — patching, OS updates, configuration profile deployments, and MDM policy enforcement
Maintain client management service infrastructure hosted in AWS
Contribute to automation efforts with a primary focus on the macOS client fleet

Key job responsibilities
macOS Platform Expertise

Deep understanding of macOS internals — launchd, system extensions, kernel extensions (kexts), APFS, Gatekeeper, XProtect, TCC (Transparency, Consent & Control)
Proficiency with Apple's security frameworks — Secure Boot, System Integrity Protection (SIP), notarization, code signing, and Endpoint Security framework
Experience with macOS upgrade lifecycle management (major OS migrations at fleet scale)
MDM & Fleet Management Tools

Hands-on experience with Jamf Pro (or similar MDM: Kandji, Mosyle, Fleet)
Proficiency with Apple Business Manager (ABM), Automated Device Enrollment (ADE), and Volume Purchase Program (VPP)
Configuration Profile creation and management (.mobileconfig, MDM payloads)
Experience with DEPNotify, Setup Assistant customization, and zero-touch deployment workflows