Sr. Technical Program Manager , AWS ADC Hardware & MDCs - Tactical Edge Mission Engineering

- 6+ years of technical program management working directly with software engineering teams experience
- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Exceptional operational, analytical, and interpersonal skills to drive overall strategy and teams across organizations
- Strong written and verbal communication skills with the ability to present complex technical information to a variety of audiences aligning to an innate ability to influence projects and teams by inspiring, motivating, and negotiating.
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience in networking, control systems, building management systems, and systems engineering including rack cabinet enclosure construction methodologies with knowledge of routers, switches, UPS, etc.
- Experience in data center operations support, manufacturing, or field operations with knowledge of construction methodologies and knowledge of networking requirements
- Experience with data management and data analytics tools and systems, such as SQL, Quicksight, Redshift, Python or other scripting languages and data analytics tools alongside experience creating Integrated Master Schedules (IMS) and project plans
- Current, active US Government Security Clearance of Top Secret or above

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The AWS Secure Connection Services (SCS) team delivers a portfolio of AWS cloud services to government customers who have unique access control, security, and compliance requirements in Amazon Dedicated Cloud (ADC) regions like AWS GovCloud. We are looking for a passionate, innovative, results-oriented Sr. Technical Program Manager (TPM) to join the AWS SCS team to support requirements for our classified government customers.

As a TPM on the AWS SCS team, you will:
- Lead projects and programs spanning Modular Data Center (MDC), software development, technology lifecycle management, focusing on DevSecOps, software security, and cloud-based solutions.
- Engage with customers and work to ensure that our systems and services scale to meet diverse government customer requirements in restricted access and classified regions.
- Interface with Software Development Engineers and Vendors, support manufacturing and design discussions, and help ensure that the quality of deliverables exceed our customers’ expectations.
- Drive process and technology improvements that reduce friction for customers and proactively address issues that help AWS meet a range of customer needs globally.
- Work backwards from the customer to solve big technical challenges and drive stakeholder communication.
- Work across business, product, and engineering teams to balance technical trade-offs, costs, and development solutions to delight our customers.

As you develop both broad and deep expertise, you will build a network of contacts and colleagues from across AWS as you creatively solve exciting new challenges.

This position requires that the candidate be a U.S. citizen.

This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.

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Key job responsibilities
- Work directly with software engineering teams, implement agile methodologies, manage dependencies, develop program roadmaps and timelines, facilitate application security reviews, unblock engineering workstreams, track deliverables and deadlines, and ensure stakeholder alignment.
- Drive software development best practices such as automated testing, continuous API monitoring, role-based authentication/authorization, auditing, and implementation of security controls (encryption at rest/in-transit, mitigation against man-in-middle attacks, API throttling, etc.).
- Enforce automation of software builds, deployment and maintenance using CI/CD pipelines, infrastructure as code, and continuous scanning.
- Identify, baseline, and deliver goals in collaboration with Software Development, Data Center Engineering, and Product/Program Management teams.
- Work with vendors and partners to architect, build, integrate, validate, and deploy complete edge and cloud solutions to public sector customers.
- Build a deep functional knowledge to deliver on the service requirements with highest precision and establish feedback mechanisms to track progress towards programmatic objectives.
- Deliver medium to high complexity projects and improve processes with significant business impacts and contributions to the operation through improvement to quality, productivity, and customer experience.
- Work with cross-organizational stakeholders to ensure product readiness, software availability, and forward deployment readiness. The Technical Program Manager facilitates timely delivery of projects on roadmap to support the team and department vision.
- The TPM also needs to communicate effectively with cross-functional stakeholders both within and outside the organization. Keep abreast of performance trends, raise risk/issues, escalate effectively, eliminate blockers (within span of control), and establish mitigation strategies for issues.
- Apply your writing and program management skills to create, document, and implement an operations strategy/roadmap.
- You will support design, build, and deployment of software solutions within customer environments.
- You will present program status to senior leadership. Your expertise will influence the team’s decisions to drive secure and scalable solutions.

Have questions about this role? Start a chat with the recruiter today! Please reach out to Krystan Silva at skrystan@amazon.com for inquiries.

A day in the life
The ideal candidate should be an innovative, results driven professional with solid people skills and a strong problem-solving capability. The individual will be responsible for driving strategy and initiatives. The candidate should work with key business partners and stakeholders to identify improvement opportunities.

The key to success in this role is the ability to craft and implement a strategic vision and make independent decisions with sound judgment to attain that vision. This individual needs to manage change and have the ability to build the right mechanisms to support our organization and influence other teams.

About the team
The Tactical Edge / Mission Engineering Group within SCS designs, develops, and delivers emerging edge capabilities to enable the use of AWS services.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.