Sr. Program Manager, Global Trade Services - Tech Strategy

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 4+ years of driving process improvements experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience implementing repeatable processes and driving automation or standardization
- Experience working cross functionally with tech and non-tech teams

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Tech Strategy team for Global Trade Services (GTS) is looking for a Sr. Program Manager with a proven ability to deliver continuous improvements with impact. Our team currently manages 30+ existing Tech solutions, 400+ data tables, 2k+ Datanet-based processes, 30 customer-facing dashboards, and 300+ AWS servicing pipelines to support all PC and Trade program functions. The lean nature of our team introduces tension between speed/delivery and quality/standards which: 1) negatively impacts the CX for our program customers; 2) prevents prioritization of operational efficiency efforts; and 3) limits our influence. To bridge this gap, we are looking for a highly capable Sr. PM to focus on new or incremental processes, drive customer engagement strategy, and standardize communications.
This self-driven individual will need to dive deep to understand the complexities of product/data management within a Trade environment, identify the biggest opportunities to improve communications and then drive a strategy to achieve those goals. They will need to have a high-level understanding of the organizational program structure, operations and workflows and marry that understanding with working knowledge of the products and technology supporting these activities.


Key job responsibilities
• Process improvements that increase visibility and transparency across Product and Tech. For example, deep-dive the sprint review process and ask the questions such as: is it easy/possible to compare requests? Is progress and status clear? Does the prioritization process make sense? Do both sides feel they are armed with the knowledge they need?
• Development and implementation of a holistic customer engagement framework between Product and program customers with the goal of improved awareness and utilization. For example, scrutinize existing communication mechanisms (e.g., Launch Announcements, Flash reports, etc.), source customer feedback – what do they want to know? When? And for what purpose? How do they best process/digest this information? Using data, present a communications/engagement strategy and drive roadmap to execution.
• Deliver and drive an updated OP1 process for GTS Tech Strategy, including Product and Data. Using post-mortems as a starting point, dive into the existing process and incorporate FB from Tech, Data, Program and business stakeholders to identify key gaps and prioritize problems to solve for the upcoming OP1/OP2 cycles.
• Drive centralized Product/Tech documentation and plan for ongoing maintenance. Include organization of product documents such as Project artifacts, Internal SOPs, user guides, etc., as well as updated Wiki content.
• Coordinate inputs across the Product and Data teams for all outbound standardized communications (e.g., org-wide MBRs, OP1, Kingpin goal updates, etc.).


About the team
At Amazon, we're working to be the most customer-centric company on earth. We are a team of exceptionally talented, bright, and driven people. The Global Trade Services (GTS) team helps deliver hundreds of thousands of items each day, obsessing over the export and import compliance requirements globally so that our customers, vendors, sellers, and internal businesses can reliably send, transmit, and receive a broad range of products, software, and technology. The GTS Global Export team is dedicated to creating efficient processes that meet demanding cross border regulations, while minimizing impact to the business.