Senior Program Manager, Delivery Experience

- 5+ years of business development, account management, product management, project management, financial analysis and/or marketing experience
- Experience in business development, account management, product management, project management, financial analysis and/or marketing
- Experience leading analysis, customer segmentation and/or product behavior analysis
- Speak, write, and read fluently in English
- Bachelor's degree or above
- Experience using data and metrics to determine and drive improvements
- 5+ years of driving process improvements experience
- 5+ years of Business strategy or Non-Tech Program Management experience
- 5+ years of supply chain operations experience
- Experience using any of SQL or other analytical tools for conducting data analysis
- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling into Latam team is responsible for international Sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of Global businesses to join Latam.

We are seeking an entrepreneurial, results-oriented Sr. Program Manager. In this role, you will lead Amazon's Cross-border Delivery Experience and Cost to Serve into Latam, covering MX and BR countries.

Key job responsibilities
As a Sr. Program Manager you will:
1. Lead programs to improve Cross Border Seller Experience, Customer Experience, Delivery Experience and Cost to serve, defining the list of high priority improvements to reach business goals;
2. Monitor and execute projects on time and with high quality standards;
3. Effectively communicate projects progress within the organization;
4. Work with internal teams to drive system, tools and process improvements/ implementation that affect purchasing and operations workflow, with emphasis on automating tasks that are currently performed manually;
5. Develop analysis of key business metrics, with emphasis on developing and executing recommendations for improvements;
6. Work with finance, accounting, global mile and operations teams to enhance cost to serve and delivery experience for cross-border operations.

A day in the life
A day in the life
- Review recurring business metrics, dive deep and data analysis and propose improvements.
- Programs, process and products continuous improvement;
- Work with international product teams to identify delivery experience and cost to serve enhancement opportunities.
- Stakeholder management with cross border and operations teams.

About the team
Joining the Global Selling into Latam team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. To be successful in this role, you need to feel comfortable navigating on broad and diverse topics such as Customer Experience, Delivery Experience, Taxes, Accounting, international trade, importations, marketing, operations, working with tech teams, and dealing with high level of uncertainty.