Sr. Product Manager - Tech, Just Walk Out Technology

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Are you interested in re-inventing the physical store shopping experience? The Just Walk Out (JWO) enables shopping in retail stores with no lines and no checkout. You simply use a credit card to enter the store, take what you want from our selection of fresh, delicious meals and grocery essentials, and leave the store. This checkout-free shopping experience is made possible by the Just Walk Out (JWO) Technology, which automatically detects whether products are taken or returned, and enables shoppers to grab and go from stores ranging from small airport kiosks to massive university stores.

The Senior Product Manager will own the end-to-end JWO core tech components and the shopper experience. You will be responsible for working with hardware, software, design, operations, and other teams to expand the magic of JWO technology to a wide array of new selection offered in Amazon's physical stores. You will need to be equally at home understanding and championing the needs of your customers as you are with diving deep on the technology and operational implications of the products you build. You must have a strong track record of successfully launching products.

As a tenured Product Manager, you are familiar with the product development lifecycle. You exhibit high proficiency and efficacy in core product management disciplines such as defining user stories, priorities, success metrics, presenting vision that works backwards from customers, and are comfortable driving clarity across multiple stakeholders in a fast-paced and ambiguous environment. A successful candidate will combine an ability to Think Big with keen attention to detail. We are looking for a passionate, data-driven decision maker who likes building from scratch, experimenting, and setting high standards. You have a high degree of ownership, and are an excellent written and verbal communicator, who thrives in an entrepreneurial environment.

Key job responsibilities
- Own and drive the end-to-end product roadmap for Just Walk Out technology, establishing clear success metrics and KPIs aligned with business objectives
- Lead strategic initiatives to enhance the JWO shopping experience, taking full ownership from conception through launch and optimization
- Drive data-driven decision making through rigorous A/B testing and experimentation, ensuring statistical validity and measurable customer impact
- Orchestrate cross-functional collaboration between engineering, design, applied science, and marketing teams to deliver cohesive solutions
- Define and prioritize product backlog based on customer needs, business value, and technical feasibility
- Collaborate with UX Research to conduct customer discovery, ensuring solutions meet diverse user needs and use cases
- Develop and maintain product requirements documentation, ensuring clarity in technical specifications and success criteria
- Identify new opportunities for product expansion and feature enhancement based on market research and customer feedback
- Present recommendations to senior leadership, backed by quantitative and qualitative data in PRFAQs and Program Reviews
- Build consensus across stakeholders while maintaining focus on customer experience and business outcomes

About the team
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