Sr Manager, Head of AB Programs and Ops, Amazon Business

• Advanced degree in business or engineering.
• +15 years’ experience in Product/Program management, Consulting or Business management.
• Experience in people management and function development.
• Outstanding verbal and written communication and collaboration skills in Chinese and English.
• Ability to deal with ambiguity, to dives deep independently on broad scope issues
• Ability to think strategically and creatively while executing methodically with high attention to details, operational excellence and ability of multi-tasking.
• Superior analytical skills. Demonstrated ability to acquire/interpret data and make business recommendations.
• Demonstrated ability to work in a cross-functional and international environment, to lead by influence and earn trust at all levels.
• History of teamwork and willingness to roll up one's sleeves to get the job done.
• Genuine and intense customer focus.
• Fun to work with!

• MBA preferred
• Technical and product development experience a plus

Over the past 30 years, Amazon has reinvented on behalf of the consumers and has become the largest internet retailer and marketplace in the world with over $574 billion in revenue globally. Through our entrepreneurial and innovative culture, Amazon has also developed new technologies and products (like our Kindle e-readers and tablets) and, enterprise services (like Amazon Web Services). Amazon is now reinventing on behalf of the business customers and focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting to make this vision a reality.

Amazon Business is Amazon’s response to tackle this incredible opportunity to address a vast new market segment and customer base. We focus on building solutions that enables the B2B customer to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our B2B customers have different needs than the traditional Amazon customer so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience. As an organization, Amazon Business is highly influential by coordinating domestic and global sales organizations, Product teams, and Category teams.

Amazon business is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. In this context, Amazon business team is looking for an experienced leader in China, to oversee a sizable program ops team to support our business growth in US, EU and JP marketplace by diving deep into CN B2B seller’s experience, identifying key pain points, influencing global team to improve CN B2B seller experience and defining key features & policy Go-to-market strategy locally. The ideal candidate is a seasoned senior level manager with a background in ecommerce and affiliated industries, and a reputation for hiring and developing the best talent. S/he will have a track record of success at driving results, partnering cross functionally, and professionally representing clients’ needs/perspectives to the various global stakeholders. The candidate in this role will be an exceptionally strong analytical thinker with a history of driving process & strategy implementation. S/he will have a strong track record of supporting business initiatives, tactics, plans, processes, and programs. S/he will thrive in a fast paced dynamic and sometimes ambiguous environment and insist on the highest standards. S/he will need to be experienced in product management and development, strong influencer and effective in communication in both written and verbal to VP and SVP level


Key job responsibilities
• Identify unique selection opportunity and work with business team design recruitment strategy based on Customer needs;
• Understand unique local Seller needs and selling friction, which is instrumental for streaming global selling experience for new Seller segment with partnership of global/marketplace teams;
• Work autonomously to improve local Seller Experience through lobbying internal partner teams (local business team/Asia PMO/global product);
• Formulate business strategy into AB via developing comprehensive operation plan to improve implementation efficiency;
• Build and lead a high-performing Amazon team by hiring talents, developing strong leaders, cultivating Amazon culture and fostering a productive, and learning work environment in a diversify organization covering multiple Seller origins.
• Establish strong relationship and trust with local and global stakeholders.
• Capable to drive and conduct VP and SVP level conversation.