Amazon

Senior Support Engineer, Smart Device, Device OS

Shanghai, China
Android Python C++
Description
Basic Qualifications

* You use Linux commands and ADB commands as fluently as typing your own name and address.
* You are hands-on in using and troubleshooting host software (Ubuntu OS), usual ports and protocols on smart devices (USB, HDMI, Switch, Router, AP, PDU, KVM, Dongle, Wireless protocols, networking, firewalls, securities, etc.)
* You not only can root an Android device, but also understand how it works.
* You can write efficient scripts in a language like Python/C/C++.
* You read software logs and identify problems even if the logs were not authored by you.
* Bachelor’s degree; 8+ years working in a similar, hands-on role.
Preferred Qualifications

* Experience as an IT/Network support engineer
* Can build a web application or tool with consideration of its supportability, scalability, and performance.
* Knowledge in software architecture, networking performance and security.
* Hands-on experience in software testing.
* Experience in project of virtualization below OS

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Are you passionate about smart devices that embody cutting-edge technologies? Are you curious about how things work? Do you enjoy figuring out why things are broken and solving the problems?

Amazon Device QA Lab Management Service (LMS) operate device lab infrastructures at several locations in China. The Senior Support Engineer will be in charge of design LMS technical roadmaps, lead or participate in company-wide user groups to exchange support information, procedures, and best practices. Setting up labs, installing new types of devices, hooking up test equipment, troubleshooting, optimizing, and keeping the infrastructures up and running for Amazon’s internal and external developers around the world. This is a senior position. You will own the quality and availability of the lab services, tools and lab resources planning. You will work closely with lab engineer team and QA team to delivery the automation service on multiple programs lines.


Key job responsibilities
What you will do:

* You set technical priorities to align with your organization’s business strategy.
* You are a technical leader. You set the standards for other support engineers.
* You know how to break down problems into sub problems that can be worked in parallel by other Support Engineers.
* You partner with HW/SW Engineering and Quality Assurance teams to drive projects to completion.
* You lead retrospectives of error, drive improvements, ensure long term resolution.
* You look for patterns, build repeatable solutions, identify opportunities to improve Operation Excellence of the labs.
* You mentor new employees. You partner with managers to guide the career growth of team members and may operate as a team lead.



About the team
Platform QA team is leading Platform software quality service across products, covering HALs, Kernel, Security, Drivers, including VTS (Vendor Test Suite), storage qualification, Peripherals, Display, Picture Quality, STF, Charging and etc with Platform Stability and Platform Performance quality gating.
Device OS lab management service owns lab, infrastructure, device, logistic management to serve for device testing team across Beijing, Shenzhen and Shanghai offices. We provide high service quality meeting stakeholder's ever-changing business requirement, we provide lab test environment solution compliance with IT/Lab policy, we manage all lab resource and optimize allocation, we continue lab automation enhancement of our service, looking for lab operation excellence opportunities (process, automation tools, service level) and set them at program level goals to track for closure. We play essential function role to support business continuity when large scale of outage or site impact occurs.
Amazon
Amazon
Crowdsourcing Delivery E-Commerce Retail

0 applies

3 views

Similar Jobs

Data Scientist

Remote Hybrid Mexico

Data Scientist

London, UK Remote Hybrid

Data Scientist

Warsaw, Poland Remote Hybrid

Data Scientist

Remote Sao Paulo, Brazil

Data Scientist

Lisbon, Portugal Remote Hybrid

Data Scientist

Kraków, Poland Remote Hybrid

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 452 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
  • We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
  • We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
  • Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
  • Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
  • Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

What Fellow Engineers Say

Sid avatar
Sid
Very nice portal for searching jobs in this rough market.
Mar 6, 2025
Michael Duran avatar
Michael Duran
Software Engineer
I've been using this job search site for a while now, and it’s honestly one of the best out there! The clean and easy-to-navigate UI makes the whole job-hunting process so much smoother. Plus, the job postings are always up-to-date, so I never feel like I’m wasting time. The cherry on top is the owner—super kind and always quick to respond. Definitely recommend checking it out if you're on the job hunt!
Aug 21, 2024
Sai avatar
Sai
It’s really great website for finding jobs based on skills it’s really helpful give a go
Aug 21, 2024
Adinadh avatar
Adinadh
What I like most about Echo Jobs is how easy it is to use. The platform helps me quickly find jobs that match my skills and interests, thanks to its great recommendations and filters. Yes, I would definitely recommend Echo Jobs to a friend. It makes job searching simple and efficient, making it a great tool for anyone looking for a new job.
Jul 23, 2024
As a student navigating the job market, I've found LinkedIn increasingly frustrating due to numerous fake postings by consultancies. In contrast, this job posting website has been a game-changer for me. It offers genuine opportunities and a straightforward application process, making it much easier to find and apply for real jobs. Highly recommend it to fellow students seeking reliable job listings!
Jul 16, 2024
Cliff Gor avatar
Echo Jobs has been exceptional in my job hunt where it provides one platform to job hunt and I don't have to open 10 websites just to look for a job. It has also helped me focus much on the job skill and the location filtering out the onsite jobs and remote ones. The only feature that I would request is to display fully remote jobs that are not restricted to a country since the one available shows ie, Remote, US yet. But if it could show remote only, that would be helpful not only to me but to other people applying for full remote and not tied to only US candidates
Apr 22, 2024
I found EchoJobs in 2022, and I love it. It has a lot of remote jobs. It's exclusive to software and technology jobs (helpful for devs like me). What I like the most are its filters and its API. If you're a tech professional seeking remote work, I highly recommend giving it a try to EchoJobs.
Mar 4, 2024
Would definitely recommend it! Excellent product, dedicated founder, Jobs are easier to find. Congrats 🎉 to the entire team!
Mar 3, 2024
Brandon Banks avatar
Brandon Banks
Echo Jobs is really impressive. It provides a great user experience with an ability to quickly search through the many job postings. There is an impressive amount of jobs here and it is quickly updated. The details in the each job posting is helpful when determining if it is worth pursuing. I would highly recommend using Echo Jobs to find the next step in your career.
Mar 2, 2024
Tyler Young avatar
Tyler Young
tylerayoung.com
Best wishes with EchoJobs—it's become my favorite job board overnight!
Dec 16, 2023
Simply put, it's the most up to date tech jobs aggregator I’ve found. I'm like... "I don't have to check 10+ jobs boards daily just to see if there's a new job listing? sign me up!" The filters are also quite helpful! The UI is very clean and straightforward. Love it!
Oct 5, 2023