Senior Product Manager - Technical, AFX, App, Infra & Personalization

- Bachelor's degree
- 5+ years of technical product or program management experience
- MBA
- Master's degree in a quantitative/technical field such as computer science, engineering, statistics

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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About AWS

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The AWS Field Experiences (AFX) organization is looking for a passionate, innovative, and results-oriented leader to build and own products that fundamentally optimizes, automates and streamlines AWS Global Sales (AGS), improves sales efficiency and productivity, accelerates sales motions, drives AWS Cloud – Services and Programs adoption and meaningfully improves the bottom-line. Our products enables AGS to obsess over our customers worldwide, make proactive, data-driven recommendations and be a trusted advisor to our customers in line with their core use cases/problems/needs that positions AWS as a strategic business partner in addition to a world-class cloud computing provider.

We are looking for an individual that thrives in an ambiguous setting, one who can identify customer pain points and needs, define a work back plan and product strategy, outline product roadmap and requirements, is comfortable working with UX, engineering, science and many other cross-functional teams, and can deliver high quality products with potential to even externalize such products, offering customers prescriptive guidance that is timely, accurate and actionable, and automating end-to-end customer workflows that drives efficient and productivity using the intersection of software, data and Generative AI to give customers the “superpowers”.

In this role, you will:
• Engage with AWS Global Sales to understand the pain points and needs in our sales function, define customer personas and journeys, identify critical use cases and opportunities, and brainstorm related product ideas
• Author well-researched and detailed working backwards documents to review product ideas with senior executives, define product vision, strategy and roadmap, and articulate clear product requirements and UX. Explore ways to leverage GenAI in every aspect of the product(s).
• Define product goals and success metrics, manage prioritization, and evaluate trade-offs.
• Be the voice of the customer. Work directly with engineering, data, science and many other cross-functional teams to execute on the roadmap, and manage through obstacles/blockers to achieve the objectives.
• Own business reporting for senior management review on a weekly, monthly and quarterly basis. Work with data team(s), where necessary.
• Leverage strong written and verbal communication skills, and data analytical capabilities to drive business decisions and measure success.

We have a team culture that encourages innovation, and we expect team members and management alike to take high degree of ownership for their product vision and execution of ideas. Besides a strong product management background, the right candidate will have experience successfully working with engineering, data and science teams, building on cloud and working on distributed systems, delivering deeply technical products, and even building a product team. We are looking for someone that is a self-starter, approaches complex business problems with data, curiosity and critical thinking, and works backwards from the customers.

Basic qualifications
- Bachelor's degree in Engineering, Computer Science or equivalent
- 5+ years of product management experience in a related industry
- Proven track record of shipping complex/high quality, enterprise-scale software products/services

Preferred Qualifications
- MBA or a Master’s degree in a technical discipline preferred
- Prior experience in managing technical products, cloud-based services
- Experience designing, building and launching software products from 0 to 1
- Experience with UX designing, agile development lifecycle and data analytics tools
- Knowledge of product management best practices
- Excellent oral and written communication skills with the ability to influence others internally and externally
- Prior experience in sales/sales ops function is a plus
- Prior experience in engineering, data or science is a plus
- Prior experience in GenAI technologies is a plus