Description
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience with end to end product delivery
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
At Amazon, our core customer promise is delivering millions of items at unparalleled speed. The Amazon Delivery Experience team is dedicated to creating seamless, end-to-end customer journeys—from the moment a customer clicks 'order' until their items are in hand. We are looking for a Senior Product Manager, Technical, to lead our Speed Discovery initiatives and enhance the delivery experience for customers in Japan.
As the Senior Product Manager - Technical, you will be responsible for building the next curve bending innovation on delivery speed based on both customer and operational insights. You will collaborate with cross-functional teams, including data science and software development, both locally in Japan and globally, to deliver innovative solutions that enhance the delivery experience.
Key job responsibilities
Roadmap Ownership: Own and articulate the vision for Amazon Sub-Same-Day programs, setting clear objectives and priorities that align with customer needs and operational capabilities.
Collaboration: Partner with technology and data science teams to develop and enhance local customer experience (CX) features that drive efficiency and satisfaction in our delivery processes.
Cross-Regional Influence: Work closely with teams in Japan and worldwide to influence and deliver capabilities tailored for Japanese customers, ensuring a cohesive and high-quality delivery experience.
Performance Measurement: Establish mechanisms to measure the quality and performance of delivery programs. Utilize data-driven insights to assess effectiveness and identify areas for improvement.
Customer Insights: Gather and analyze customer feedback and operational data to inform product decisions and drive enhancements to the delivery experience.
Innovative Solutions: Stay abreast of industry trends and best practices to introduce innovative solutions that enhance speed and reliability in delivery.
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience with end to end product delivery
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
At Amazon, our core customer promise is delivering millions of items at unparalleled speed. The Amazon Delivery Experience team is dedicated to creating seamless, end-to-end customer journeys—from the moment a customer clicks 'order' until their items are in hand. We are looking for a Senior Product Manager, Technical, to lead our Speed Discovery initiatives and enhance the delivery experience for customers in Japan.
As the Senior Product Manager - Technical, you will be responsible for building the next curve bending innovation on delivery speed based on both customer and operational insights. You will collaborate with cross-functional teams, including data science and software development, both locally in Japan and globally, to deliver innovative solutions that enhance the delivery experience.
Key job responsibilities
Roadmap Ownership: Own and articulate the vision for Amazon Sub-Same-Day programs, setting clear objectives and priorities that align with customer needs and operational capabilities.
Collaboration: Partner with technology and data science teams to develop and enhance local customer experience (CX) features that drive efficiency and satisfaction in our delivery processes.
Cross-Regional Influence: Work closely with teams in Japan and worldwide to influence and deliver capabilities tailored for Japanese customers, ensuring a cohesive and high-quality delivery experience.
Performance Measurement: Establish mechanisms to measure the quality and performance of delivery programs. Utilize data-driven insights to assess effectiveness and identify areas for improvement.
Customer Insights: Gather and analyze customer feedback and operational data to inform product decisions and drive enhancements to the delivery experience.
Innovative Solutions: Stay abreast of industry trends and best practices to introduce innovative solutions that enhance speed and reliability in delivery.
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