Senior Product Manager - Tech, Defect Prevention and Reconciliation

- BS or BA in computer science, engineering, math, finance, or economics
- 8+ years of product management experience
- Understanding of large and complex technical architecture
- Ability to scope and collaborate on customer requirements
- Ability to independently solve complex problems through research and analysis
- Ability to communicate effectively, and establish credibility, with technical and non-technical stakeholders including executive staff
- Experience in managing and documenting business requirement documents and roadmaps
- Knowledge of Six Sigma and iterative methodologies
- Experience with conceptualizing complex interrelated applications and system platforms, as well as the ability to communicate those systems to non-technical team members and business partners
- Entrepreneurial and inventive spirit, with track record for delivering results in fast-moving and demanding environments
- Strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs
- Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders
- Experience in Agile/SCRUM enterprise-scale software development

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Do you want to join an innovative team of product managers who create state-of-the-art solutions that provide value to Amazon, suppliers, and customers? Do you have a desire to understand and evolve technical architectures? Do you like to own end-to-end business problems and success measurements, and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join Defect Prevention and Reconciliation (DP&R) organization.

The Defect Prevention and Reconciliation (DP&R) organization aims to build innovative technology products that identify, resolve, and prevent defects from entering Amazon’s fulfillment supply chain. We eliminate operational waste and reduce cost, accelerating our fulfillment processes and improving customer experience. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns).

If you have an entrepreneurial spirit, know how to deliver, love to work with data, are deeply technical, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you. We're seeking a experienced Senior Product Manager Tech to spearhead our mission-critical global initiative in Supply Chain Defects Identification.

This role sits at the intersection of customer experience, seller success, and operational excellence, requiring a leader who can navigate complex challenges with clarity and purpose. As the single-threaded owner of this highly visible program, you'll dive deep into the intricate world of inbound supply chain defects, crafting innovative solutions that impact millions of customers and sellers globally. Your mission will be to transform complex supply chain challenges into elegant, seller-facing tools that drive efficiency and accuracy. Your journey will begin with understanding the pulse of our customers, sellers, and internal stakeholders.

Through the art of working backwards from customer needs, you'll architect a compelling vision that resonates across teams. This vision isn't just about solving today's problems – it's about anticipating tomorrow's challenges and opportunities. In this role, you'll orchestrate collaboration across a diverse ecosystem of teams – from tech and data science to finance and business units. Your ability to influence and align multiple stakeholders will be crucial as you guide products from conception to launch. You'll be the conductor of a complex symphony, ensuring every team moves in harmony toward common goals.

Strategic thinking will be at the heart of your work. You'll identify long-term opportunities that others might miss, translating these insights into actionable strategies and roadmaps. Your influence will extend across multiple product lines, where you'll guide teams through the full product lifecycle – from initial ideation through experimentation and successful market launch. Success in this role requires masterful prioritization and decision-making skills. You'll navigate tradeoffs that impact various Amazon organizations, maintaining clear communication channels and ensuring alignment with broader company objectives. Your leadership will be instrumental in driving initiatives that enhance both customer experience and business value. This is more than a product management role – it's an opportunity to shape the future of Amazon's supply chain operations, creating lasting impact through innovation and leadership. If you thrive in complex environments and are energized by transformational challenges, this role offers the perfect platform to leave your mark on global commerce.

Key job responsibilities
1. Define a data-driven product vision, develop business cases, requirements, and prioritize competing opportunities.
2. Work directly with engineering to build exceptional products.
3. Partner with other teams across Amazon Product and Tech to identify and influence development of new products and services.
4. Understand customer (external and internal) needs, define clear project plans and execute to high expectations in a fast-paced environment.
5. Interact with stakeholders at multiple levels and in multiple locations, working with business, operations, tech and BI teams to define and deliver solutions.
6. Anticipate bottlenecks, provide escalation management, and make tradeoffs to balance business needs versus technical or operational constraints.
7. Collaborate with global stakeholders in other regions to define requirements that support international use cases.
8. Define user stories and product requirements; while contributing to the technical design of new product features.