Program Manager, AI Automation

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- Experience implementing repeatable processes and driving automation or standardization
- Hands-on experience building automation workflows using AI tools (chatbots, LLM agents, workflow automation platforms, no-code builders, or equivalent)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, SEATTLE - 115,600.00 - 160,000.00 USD annually
Amazon Legal is seeking a hands-on, AI-native Program Manager to transform how legal work gets done by building, deploying, and maintaining AI-powered automation tools. This is not a traditional program management role — you will spend the majority of your time building working AI agents and automation workflows, not writing status updates.

As the ideal candidate, you are a builder who works at the intersection of legal practice, legal operations and AI-native execution, and you translate manual, repetitive legal processes into working automation that delivers measurable time savings. You bring hands-on experience configuring AI agents, LLM-powered workflows, and no-code and low-code platforms, with the judgment to know when a tool is good enough to ship and the discipline to measure whether it actually gets used. You are comfortable partnering with lawyers and business teams, driving adoption through iteration and simplification, and you think big about how automation makes coordination unnecessary rather than merely faster, enabling the team to amplify and scale its impact. You read a manual process, separate the genuine judgment from the scaffolding, and you redesign the work so AI carries the process and frees the legal team to focus on the judgment.

This role involves access to confidential legal information and requires a high level of professionalism, integrity, and discretion.