Program Manager

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience implementing repeatable processes and driving automation or standardization

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ComPAS (Companion Products and Services) owns the third-party (3P) accessories business that attaches to Amazon's device portfolio. Accessories and services help drive the devices flywheel by completing the customer experience and driving profitability across device families (Kindle, Fire, Echo, Ring, Blink, eero)

We are hiring a Program Manager II, with worldwide scope, who is an expert in Amazon catalog, classification, and enforcement systems. This PM will own the 3P reclassification program end-to-end — writing and implementing the SOPs that reduce ASIN misclassification, managing seller enforcements, driving actionable insights in business reviews, and using AI-skills to move the process from manual to automated. The role also supports 3P expansion into new device categories, starting with Ring, Blink, and eero.

Key job responsibilities
- Own the WW 3P classification program. Manage the process end-to-end across NA, EU and ROW regions. Write the SOPs and drive adoption with partner teams to improve classification at scale.
- Automate using AI and internal tooling. Reduce manual review by partnering with tech teams to apply AI/LLM-based classification and workflow automation.
- Turn data into insight. Use existing dashboards to write WBR and QBR narratives. Translate the numbers into clear actions for the team and for senior leadership.
- Own enforcement. Write and operate the SOP for managing evasive sellers and bad actors in partnership with Seller Risk and Legal teams.
- Enable 3P expansion into new device categories. Starting with Ring, Blink, and eero, onboard new device families to the classification and reporting mechanisms.
- Raise the bar on mentoring and developing the best. Opportunity to mentor peer PMs, and grow with a fast-scaling business.

About the team
Companion Products & Services (ComPAS) owns the accessories and services ecosystem that surrounds Amazon's device portfolio, spanning across accessories, Extended Warranty, and the Pre-Owned Business. Within ComPAS, the 3P Accessories & Extended Warranty team's vision is to offer a world-class selling experience for 3P selling partners growing their business on selection deemed exclusively compatible with Amazon Devices. We are a small, high-ownership team with worldwide scope, moving fast and raising the bar on the mechanisms we build and the leaders we develop.