Program Manager

- 2+ years of program or project management experience
- Experience in defining and implementing process improvement initiatives using data and metrics
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 1+ years of working cross-functionally with tech and non-tech teams
- Experience coordinating program execution and tracking performance
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience with SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience in requirement gathering and ability to write clear and detailed requirement document, or experience reading and writing procedures, technical documents, and engineering drawings
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership

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At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager I, you will play a key role in executing and improving programs that drive operational excellence. You will support the design and rollout of new initiatives, while owning the day-to-day management of existing programs. This role is designed for individuals who thrive in structured environments and are building strong program management fundamentals.
This is your opportunity to have a meaningful impact on some of the most exciting initiatives that are shaping the future of Amazon.

Key job responsibilities
Execute defined programs and support launches within a structured scope
Track performance metrics and provide updates on program deliverables
Use data to identify operational gaps and contribute to continuous improvement initiatives
Collaborate with cross-functional teams to implement solutions and best practices
Coordinate tasks, manage dependencies, and escalate risks when needed
Support process standardization and documentation to improve scalability and consistency

A day in the life
As a Program Manager I, your day will focus on execution and coordination. You will manage defined projects, track progress against goals, and ensure timely delivery of tasks.

You’ll work closely with stakeholders across teams to understand requirements, resolve blockers, and maintain visibility on program health. While you may seek guidance for complex decisions, you are expected to independently manage day-to-day execution.

You’ll also use data to identify trends, support improvements to existing processes, and ensure that deliverables align with team goals and metrics. Your work will contribute directly to the reliability and efficiency of operations.

About the team
Amazon Transportation Service (ATS) plays a central role in ensuring efficient and reliable delivery across the network. As part of ATS, you’ll work with a diverse team focused on optimizing transportation across air, sea, and road networks using advanced technology and data-driven decision-making.

The team prioritizes safety, operational excellence, and continuous improvement. By leveraging data and collaboration, ATS ensures packages are delivered quickly, efficiently, and sustainably while maintaining high standards of reliability.