Program Manager, Data Center Engineering, Data Center Engineering

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is looking for a Program Manager to join the AWS Data Center Engineering (DCE) Team.

We own the design and operational availability for AWS data centers. Our space spans many different engineering and operational disciplines; this includes: (1) Delivering globally scaled project-based data center designs, inclusive of all mechanical, electrical, structural, and security systems. (2) Providing Field Engineering support at data centers across 26 regions, and “Edge” sites used for networking and content delivery. (3) Designing, delivering, and sustaining innovative and capacity enabling infrastructure products, inclusive of physical security and media destruction devices, which increase availability and deliver multi-billion-dollar benefits to the business. (4) Developing product and engineering features to enable primary and backup power generation for data center facilities. (5) Retrofitting and remediating the existing fleet to enable the highest levels of availability. (6) Managing key operational availability programs, including planned and un-planned maintenance activities; as well as the establishment of equipment specific reliability and quality performance standards, and proactive partnership with equipment providers to perform root cause analyses and drive performance to these standards.

As a Program Manager for DCE, you will partner with the DCE Senior Business Manager to drive standardization across the org, including reporting, metrics, and executive deliverables. You will exercise deep expertise on all processes, variables, and tooling that impact Planning for DCE. The Program Manager must earn trust with partner teams and multiple deployment teams in order to expand mechanisms and strategies beyond DCE and ensure the full scope of needs are captured on behalf of the sub-division. Such interactions may include arranging and facilitating off-site events with senior executives to advance Global DCE initiatives, coordinating business activities with partners in Talent Acquisition and Human Resources, and collaborating with partners external to AWS.

The ideal candidates will have excellent analytical abilities, outstanding business acumen and judgment, intense curiosity, and superior written and verbal communication skills. They will have a strong bias toward data driven decision making. They will be a self-starter; comfortable with ambiguity; able to think big and be creative, while exercising strong judgment and good instincts to be right a lot. The ideal candidate is motivated by delivering high-quality analyses and recommendations that change the operational business direction within timeframes that most think are impossible. If you are excited about enabling a global Data Center Engineering team to deliver for AWS customers, this role is for you!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
• Based upon the strategic direction set with the DCE Senior Business Manager, you are responsible for working with DCE Business Managers to craft measurable goals to successfully execute on the DCE strategy. In addition, you are responsible for implementing monthly tracking mechanisms to monitor and report on status of delivery for the subject goals, and ensure clear reporting on the most critical goals executive leadership.

• You develop quarterly analyses, reporting, and recommendations on DCE employee productivity, which includes analyses of inputs/metrics that influence productivity, performance against such inputs/metrics, and recommendations to ensure DCE meets productivity goals.

• You administer mechanisms to ensure DCE staff meet expectations relative to, among other things, appropriate expense transactions and remediation of software risks.

• You develop analyses, recommendations, and related mechanisms to assess DCE employee experience, and drive actions to continuously raise the bar for a positive experience.



About the team

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.