Product Manager, Ops & Tech

- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- 2+ years of product management experience
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Join Amazon’s Communications and Corporate Responsibility (CCR) technology team. We own product and technology efforts across the CCR org, ranging from helping quantify the impact of our global comms efforts, to building the company’s primary communications websites. We’re looking for highly motivated people to build the future of how Amazon’s comms teams work.

This Product Manager role works directly with Amazon’s Global Corporate Communications (GCC) org, specifically supporting Operations Internal Communications, to build, execute, and expand a measurement program. This individual will use qualitative and quantitative methods to help GCC understand the performance and impact of its communications strategy. This individual will own measurement, benchmarking, insights, audience research, and reporting for employee-facing communications, campaigns, and programs (e.g., in employee-facing apps, emails, and more). You will create your own roadmap for long-term planning in your space, and partner with CCR Tech's software development engineers and product managers to influence their roadmaps in order to enable collaboration across our team. You will also maintain and develop self-service resources, such as dashboards and queries, for business leaders and stakeholders to help inform future employee-facing work.

The ideal candidate is passionate about audience research (e.g., surveys and focus groups), testing framework (e.g., A/B testing), data quality and reporting excellence, knows and loves working with business intelligence tools (e.g., Excel, Qualtrics, Tableau, Quicksight), and can partner with business leaders to deep-dive into data in order to solve complex business problems. We are seeking a highly curious, passionate, and data-driven individual who can dive deep to optimize performance and solve problems for stakeholders across the region, while creating bar-raising reporting experiences. This role demands a motivated self-starter who’s able – and wants to – operate in a lean, fast-paced organization that scales quickly. The ideal candidate possesses an in-depth reporting and data background in order to help unlock insights around communications performance and impact across programs, strategies, and datasets. You'll be an active voice in leadership discussions as we make decisions on team priorities, goal-tracking based on customer behavior, and business analytics dashboards and analyses that you conceive and create. You should be comfortable operating within and presenting recommendations to an executive audience.

Key job responsibilities
* Establish and own reporting (ad hoc, weekly, monthly, and quarterly) on key KPIs for owned and earned channels to internal stakeholders and leaders.

* Define analytical approaches and metrics strategy to uncover new customer insights.

* Create a roadmap for long-term planning in your space, and partner with CCR Tech's software development engineers and product managers to influence their roadmaps in order to enable collaboration across our team

* Design, help build, and maintain automated reporting, dashboards, and analyses to enable our team to increasingly self-service data needs, allowing you to focus on answering hard and ambiguous problems.

* Design, contribute to, and drive experiments to form actionable recommendations. Present to business leaders in both ad-hoc forums and routine monthly and weekly business reviews to drive decisions.

* Partner with stakeholders and Business Intelligence teams to acquire necessary data for analysis, including from external vendors and internal tech teams.

* Work with content and editorial teams to implement A/B tests that provide valuable insights into our content and channel distribution strategy.

* Partner with internal communication campaign and business managers to turn analysis into insight-driven stories.